Planet Home Lending, LLC · 2 months ago
Loan Counselor
Hybrid, 321 Research Pkwy, Meriden, Connecticut, United States of America
Full-time
Hybrid
Entry Level
1+ years expPlanet Home Lending, LLC is recognized as a Top Mortgage Employer by National Mortgage Professional. The Loan Counselor is responsible for maintaining a delinquent loan collection program and assisting other loan counselors in negotiating and collecting delinquent accounts.
BankingFinanceFinancial Services
Responsibilities
Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies
Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods. Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy
Document and maintain on-line collection history detailing events to bring the loan current. These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current. Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department
Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department
Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily
Maintain up to date knowledge and adhere to investor rules and requirements
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
One year of collection experience or equivalent
Courteous, tactful and assertive interpersonal skills
Demonstrates effective listening skills
Data Entry Skills
Strong analytical and negotiating skills
Ability to work well on a team and focus on results
Ability to research and resolve problems effectively
Excellent verbal and written communication skills with strong interpersonal skills
Possess strong problem-solving skills
Ability to work effectively in a demanding, team-oriented, and fast-paced environment
Working experience within a call center
Experience working with Microsoft Windows applications
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
Preferred
Mortgage collection experience a plus
Benefits
3 comprehensive Cigna or Kaiser medical plans
Dental
Vision insurance
Short term and long-term disability insurance
Basic life insurance
401(k)
11 employer paid holidays
Supplemental benefits to include life insurance, critical illness and accident plans
Company
Planet Home Lending, LLC
Our friendly culture supports your career success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$475M2024-12-13Debt Financing· $475M
Leadership Team
Bill Shuler
Executive Vice President and Chief Information Officer
Ben Hughes
EVP, Chief Human Resources Officer
Recent News
2025-12-24
2025-12-16
2025-11-18
Company data provided by crunchbase