Senior Account Sales Representative jobs in United States
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Dover Food Retail · 4 days ago

Senior Account Sales Representative

positionChesterfield, VA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Dover Food Retail is a leading manufacturer in the refrigeration industry, focusing on innovative glass doors and merchandising technologies. The Senior Account Sales Representative will manage key customer accounts, ensuring high-level communication and tailored support throughout the customer journey.

Retail

Responsibilities

Lead strategic account management by serving as the primary liaison for key customers, delivering tailored support and ensuring consistent, high-level communication
Oversee complex product configurations and ensure the delivery of precise quotations and comprehensive order packages for strategic accounts
Collaborate with the engineering team to evaluate the viability of customer requests for custom product configurations
Articulate the value of company product/service offerings
Support sales managers and Representative groups with quoting and order processing
Oversee all aspects of a customer's account, including coordinating pickups, handling billing inquiries, and monitoring delivery status
Identify, anticipate, and manage issues that impact customers, both internally and externally, and work to resolve them efficiently
Cultivate collaborative partnerships with internal teams including Transportation, Operations, Finance, and IT to effectively advocate for the customer
Spot account improvement opportunities and clearly communicate recommendations to customers and internal teams
Maintain high standards of data integrity and customer satisfaction
Provide guidance and support to offshore Account Representatives in Cebu, ensuring alignment with team standards, processes, and customer service expectations

Qualification

Account managementSales experienceCustomer serviceMS OfficeOEM manufacturing experienceAS400ERP systemsRefrigeration product knowledgeReading store fixture plansCoaching capabilitiesProactive mindsetBilingual (Spanish)Communication skillsOrganizational skillsTeam player

Required

Bachelor's Degree and 5 years' experience in account management/ inside sales or 10 years in account management / inside sales
Strong customer-first mindset and relationship-building skills
Excellent written and verbal communication
Highly organized and detail-oriented
Comfortable managing multiple priorities under pressure
Collaborative team player with coaching and training capabilities
Resourceful, proactive, and committed to continuous improvement

Preferred

MS Office (Outlook, Excel, PP)
Ability to read & interpret store fixture plans
Experience in an OEM manufacturing environment
Familiarity with AS400 or similar ERP systems
Basic Refrigeration product knowledge
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Teams)
Bilingual (Spanish) is a plus

Benefits

Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays

Company

Dover Food Retail

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Dover Food Retail is the partner to customers seeking to create unique food experiences.
location
Conyers, Georgia, US
people-size1001-5000 employees
web-link
https://www.dovercorporation.com/our-markets/refrigeration-and-food-equipment/

Funding

Current Stage
Late Stage

Leadership Team

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Johnathan Nazarian
Talent Acquisition Business Partner
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Katherine Osborne
Human Resources Business Partner
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Company data provided by crunchbase