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White & Case LLP · 1 month ago

Senior Client Relationship Manager, Global Clients & Industries

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$174K/yr - $262K/yr

3+ years exp

White & Case LLP is an elite global law firm serving leading companies, financial institutions, and governments worldwide. As the Senior Client Relationship Manager, you will deepen and expand client relationships with the firm’s most strategic clients, collaborating with senior partners and global industry leaders to develop and execute relationship strategies.

Law Practice

Comp. & Benefits

Responsibilities

Act as a strategic advisor to partners and senior stakeholders on business development opportunities, particularly for clients headquartered on the West Coast

Develop and execute go-to-market strategies in collaboration with the Global Industry Group Leaders and others relevant leaders, aligned with the firm’s broader growth sectors

Drive growth of key institutional client relationships, working across practice groups and geographies to identify and pursue revenue-generating opportunities

Lead and manage select Global Strategic Clients, including development of client plans, setting engagement and revenue goals, and tracking progress across service lines

Act as a connector across internal teams and client stakeholders to ensure seamless delivery of the Firm's capabilities

Analyze market and client research to identify opportunities from emerging trends, challenges, and legal needs within the various growth sectors

Map key decision-makers and influencers within target client organizations and support relationship development strategies with internal client teams

Build and maintain a strong personal network of senior-level client contacts to advance the Firm's positioning and objectives

Monitor client satisfaction and ensure ongoing alignment between client needs and Firm offerings

Support partners and client teams with strategic pitches, proposals, RFP responses, and client presentations, ensuring sector relevance and value alignment

Work closely with the Events and Sponsorship teams to identify, evaluate, and coordinate firm participation in relevant conferences, panels, sponsorships, and networking

Track and report on business development metrics, client engagement activities, and revenue performance against plan, providing insights and recommendations for improvement

Champion knowledge-sharing initiatives within the firm related to Global Strategic Clients and sector trends, supporting training, client debriefs, and internal updates

Contribute to special projects and strategic initiatives as directed by various leadership stakeholders

Qualification

Client relationship managementBusiness developmentTechnology industry knowledgeStrategic planningAnalytical mindsetProject managementTech-savvyNetworkingCommercial acumenEffective communicationCollaborationDetail-orientedAdaptability

Required

Significant experience in business development or client relationship management, with at least 3 years of experience within a law firm, professional services, or a global organization serving multiple sectors

Deep understanding of the Technology industry and its key players, market trends, and cross-industry intersections (e.g., Venture Capital, FinTech, HealthTech, AI, SaaS)

Track record of developing and executing strategic business development plans that have led to measurable client growth and revenue generation

Proven ability to build and maintain strong relationships with senior internal stakeholders and external clients, with credibility and gravitas at the executive level

Exceptional project and account management skills, with the ability to manage competing priorities and multiple stakeholders in a fast-paced, deadline-driven environment

Proactive, entrepreneurial, and solutions-oriented, with a strong sense of accountability and ownership over results

Effective communicator with excellent written, verbal, and presentation skills, able to convey complex ideas clearly and diplomatically across diverse audiences

Strong commercial acumen and analytical mindset, with the ability to synthesize data, identify opportunities, and influence strategy

Highly organized and detail-focused, while maintaining a clear grasp of broader business and sector objectives

Collaborative and team-oriented, with experience leading or participating in cross-functional initiatives and client teams

Tech-savvy, with strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and ideally experience with CRM systems (e.g., InterAction), document management platforms (e.g., iManage), and research tools (e.g., PitchBook, Capital IQ)

Flexible and adaptable, able to navigate change and ambiguity with resilience and a positive outlook

Bachelor's degree required, advanced degree or MBA a plus