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LifeWorks NW · 3 months ago

Office Support Specialist II, On Call #1017

Portland, OR

Part-time

Onsite

New Grad, Entry Level

$23.16/hr - $23.16/hr

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services. The Office Support Specialist, On Call position is responsible for answering inquiries and performing a variety of office duties in a fast-paced clinical front office setting, supporting clinical staff working with mental health and addictions clients.

Health CareOnline PortalsWellness

Responsibilities

Performs reception duties, answering phones (on multi-line phone system). Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Act as resource to staff and clients

Responsible for insurance verifications, set client fees, balance payment agreements and administrative intakes

Update and maintain records in proprietary software

Manage office paperwork and flow

Does data entry, references information on the computer, schedules, runs basic reports as needed

Scanning, copying and faxing as needed

Receive payment and record receipts for services

Hear and process complaints from customers and public

Schedule appointments and maintain and update appointment calendars

Provide information about establishment such as location of departments or offices, employees within the organization, or services provided

Continually increase level of cultural sensitivity, awareness and competency

Unload and sort courier items and/or office supplies as needed

Qualification

Reception dutiesInsurance verificationsProprietary softwareComputer skillsBilingual (English/Spanish)Cultural sensitivityTelephone skillsOffice equipment knowledge