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PAR Technology · 2 days ago

Senior Guest Engagement Strategist

United States

Full-time

Remote

Senior Level

$120K/yr - $130K/yr

5+ years exp

PAR Technology Corporation has been a leader in restaurant technology for over four decades. The Senior Guest Engagement Strategist will serve as a strategic consultant for restaurant clients, focusing on loyalty program design, restructuring, and optimization, while collaborating with cross-functional teams to drive measurable results.

ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware

Comp. & Benefits

Responsibilities

Design, restructure, and optimize loyalty programs tailored to brand needs

Define KPIs, program health metrics, and engagement goals

Optimize for ROI, retention, and future scalability

Track loyalty market trends and apply insights

Craft engagement strategies across loyalty, CRM, and SMS channels

Support segmentation, targeting, testing, and performance optimization

Partner with Managed Services to ensure campaign alignment with business goals

Support Sales and Customer Success teams to drive product adoption

Collaborate with Implementation, Product, and Data teams on launch and feature alignment

Coordinate with third-party developers on loyalty and ordering integrations

Leverage Excel and Tableau to analyze loyalty performance and growth opportunities

Create executive-level presentations to clearly communicate recommendations and outcomes

Train internal teams on loyalty trends, frameworks, and strategies

Maintain and improve playbooks, templates, and scalable consulting materials

Contribute thought leadership via case studies, blogs, and webinars

Qualification

Loyalty program designDigital marketing strategyCRM expertiseCampaign strategyData analysisTableau proficiencyCoaching opennessCross-functional collaborationPresentation skillsOrganizational skillsGrowth mindset

Required

5+ years of experience in customer experience, loyalty, CRM, or digital marketing strategy

Experience designing or implementing loyalty programs (restaurant or consumer brands)

Strong knowledge of campaign strategy, CRM, and SMS marketing

Skilled in collaborating cross-functionally and with external clients/partners

Proficiency in: Excel (analysis, modeling, and reporting), PowerPoint (polished, executive-ready presentations), Word/Outlook (professional documentation and communication)

Strong organizational and multitasking abilities

Exceptional presentation and communication skills — confident advising C-level executives

Team player with a growth mindset and a willingness to take initiative

Open to coaching, feedback, and professional development