Mozilla · 2 months ago
Senior Manager, Workplace Technology
United States
Full-time
Remote
Senior Level, Lead/Staff
$216K/yr - $288K/yr
10+ years expMozilla Corporation is a non-profit-backed technology company that has shaped the internet for the better over the last 25 years. The Senior Manager of Workplace Technology will lead a team focused on strategic and operational initiatives in workplace technology, ensuring reliable and secure services while collaborating with cross-functional partners.
Browser ExtensionsInternetOpen SourceSoftwareWeb Browsers
Responsibilities
Own the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations
Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization
Lead, coach, and grow a high-performing team; set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement
Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively
Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning
Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences
Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast
Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy; manage exceptions and review cycles
Participate in the development and execution of enterprise security policies, technology practices, and standards across Application, Endpoint, Data, and Infrastructure domains
Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain
Own FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability; present quarterly business reviews with data-backed decisions
Run vendor and contract management end-to-end (RFPs, evaluations, security/privacy reviews, renewals, pricing negotiations, and consolidation) to simplify the estate and optimize cost
Standardize the in-office and virtual collaboration experience: define room standards, manage AV lifecycle, monitoring/alerts, and ensure quality hybrid participation for events and all-hands
Define the enterprise search strategy and roadmap; integrate sources (Drive, Confluence, Slack, etc.), tune relevance/permissions, and measure adoption and time-to-answer
Launch new tools and capabilities safely: run pilots, oversee change management, and lead user communications, training, and enablement for measurable adoption outcomes
Partner closely with IT, Security, Workplace/Facilities, People Ops, Finance, and Comms to align on priorities, roadmaps, and compliance obligations
Qualification
Required
10+ years of progressive experience in developing and delivering a robust workplace technology framework
Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale
Strong critical thinking skills with the ability to drive long-term organizational impact
Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization to meet business needs
Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change
Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices
Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation
Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences that 'shift left' and reduce ticket volume
Bias for automation and measurement: using APIs, scripting, and integration platforms to remove toil and make data-driven decisions with SLIs/SLOs, CSAT, and adoption metrics
Ability to develop incident Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies working with respective stakeholder teams
Track record enforcing data protections (DLP, classification, retention, eDiscovery) and partnering with Security/Legal on policies, audits, and exceptions
Strong understanding of security and compliance best practices across enterprise systems and services
Ability to partner across teams to identify, prioritize, and close GRC or compliance gaps effectively
Strong FinOps and vendor management acumen: usage analytics, license optimization, cost modeling/forecasting, and confident contract negotiation with major SaaS/AV providers
Program and change management expertise: crisp user communications, training, enablement, and KPI-driven adoption of new capabilities (including GenAI) with clear safety guardrails
Excellent cross-functional communication and stakeholder management; calm, data-driven leadership during incidents and while steering strategic trade-offs
Benefits
Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Company
Mozilla
Mozilla provides internet solutions and offers firefox, thunderbird, and raindrop.
501-1000 employees
H1B Sponsorship
Mozilla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (4)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.3MKey Investors
AOL
2005-01-01Angel· $0.3M
2003-07-15Series Unknown· $2M
Leadership Team
John Shaughnessy
Manager, Engineering and Ecosystem Strategy
Recent News
2025-12-31
2025-12-24
2025-12-21
Company data provided by crunchbase