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The Paper Store · 2 months ago

Keyholder

Concord, NH, Concord, NH, US

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

The Paper Store is committed to being the premiere destination for all customer gift-giving needs. The Keyholder is responsible for delivering world-class service, achieving sales goals, and maintaining merchandising standards in a retail environment.

BabyConsumer GoodsFashionGiftGift CardHome DecorRetailToys

Responsibilities

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

Greet and welcome every customer warmly and with enthusiasm

Understand customer needs by asking open-ended questions

Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge

Suggest additional items to build onto sales by utilizing effective selling techniques

Thank the customer sincerely and invite them to return and shop with us again

Be a TPS Brand Ambassador

Build customer loyalty by being friendly, attentive and respectful of customers

Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs

Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required

Professional presentation in attire, demeanor, appearance and compliance to company dress code

Support all sales efforts and initiatives across all business channels in an effort to maximize company sales

Consistently capture accurate and valid customer information at the POS

Maintain awareness of all current promotions and process them correctly at the Point of Sale

Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business

Continually train and coach associates on GUEST service behaviors and assigned tasks

Demonstrate desire to participate in training and development utilizing all training resources available

Prepare incoming product for the sales floor by following instruction and guidance from supervisors

Merchandise product following company visual guidelines and visual standards

Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

Uphold store maintenance and cleanliness standards

After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)

Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc

Assist with all other related tasks as directed within assigned time frame

Comply with all company policies and procedures

Qualification

Retail leadership experienceCustomer service skillsMicrosoft Office proficiencyPOS systems proficiencyMulti-taskingTeamworkCommunication skillsProblem-solving