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General Dynamics Information Technology · 2 days ago

Systems Technician_TS/SCI with Polygraph

Chantilly, VA

Full-time

Onsite

Senior Level

$33.97/hr - $40.37/hr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. As a Systems Technician, you will provide installation, maintenance, and troubleshooting support for information systems applications and related hardware, ensuring operational efficiency for various technical projects.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware

Windows Hardware support - Troubleshoot and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems

Install, and upgrade computers, printers, scanners, phones and other critical hardware

Provides troubleshooting, support, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)

Reseat cards, reboot hardware, replace hardware components, and replace cabling

Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files

Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions

Provide situational awareness to operations: technicians on incident troubleshooting actions, coordination, and resolution status

Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders

Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation

Conduct back-end device configuration, manage security settings, and protocols

Participate in the administration of multiple critical network systems

Must be able to track project studies, plans, action items, etc

Maintain current knowledge of relevant technologies as assigned

Must be willing to work an occasional closing shift from 1000 to 1800 hours as required

Participates in special projects as required

Qualification

CompTIA Security+ CETroubleshootingComputer HardwareTechnical TrainingCommunication

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

5+ years of related experience

US Citizenship Required

CompTIA Security+ CE Certification

Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices

Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification

Education: Technical Training, Certification(s) or AA/AS Degree, or the equivalent combination

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees