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Fortegra · 1 day ago

National Sales Training Manager

Jacksonville, FL

Full-time

Hybrid

Mid Level

3+ years exp

Fortegra is seeking a National Sales Training Manager to oversee training and skill development initiatives for their external customers. The role involves collaborating with various departments to develop and deliver comprehensive training programs while assessing their effectiveness through feedback and evaluations.

Insurance

Responsibilities

Develops, implements, and manages a continuous improvement program for assigned customers and/or product line programs

Course updates are driven by risk factors content, number of offerings, evaluation scores and evaluation comments

Collaborates with management, subject matter experts and training participants for content review and remediation

Assess training needs through surveys and interviews with customers, associates and managers

Support of Operations/Claims and Account Management Teams

Ensures consistency of content design features across assigned products

Enhances the learning environment and participant experience by recommending or incorporating the use of innovative design elements into training materials

Conducts pre and post training evaluations to ensure training effectiveness

Handles confidential and Fortegra intellectual property content ensuring proper handling, version control, change management and delivery

Engages management, subject matter experts, other Fortegra Departments (i.e., Marketing) and identified customers to assist with content development and review

Provides timely and relevant communications regarding updates and projects to all stakeholders

Continuous learning of new methods, software and other skills needed for success

Maintains a working knowledge of new programs, products and/or processes that have been implemented and identifies their impact on affected Fortegra Departments (i.e., Customer Service, Claims Administration)

Deliver training to customers, managers and associates using a variety of instructional techniques

Review training materials from a variety of vendors and recommend appropriate materials

Monitor and evaluate results, assessing and adapting training effectiveness

Administratively monitor costs, schedules classes/training events, enrollment, and equipment set up

Travel up to, but not limited to 50-70% of the time

Special projects as assigned

Qualification

Curriculum developmentInstructional designSales trainingLearning management softwareMicrosoft Office SuiteCoaching feedbackProject managementCommunication skillsTime managementCreative problem-solving

Required

Bachelor's degree or work equivalent

Minimum two years' experience in curriculum development, design and delivery

Minimum three years' experience in a sales, training & development, or relationship building role such as account management

Experience using the Microsoft Office Suite of Outlook, PowerPoint, Word, Excel, InDesign, WebEx, including LMS software

Ability to conduct cost-benefit analysis and calculate training ROI

Strong communications skills including oral, written, presentation and active listening

Ability to lead cross-functional projects/ initiatives collaboratively and successfully through strong project management skills from start to finish

Ability to effectively observe behavior and provide specific, constructive coaching feedback that improves results

Demonstrated ability to work independently against a variety of objectives using time management skills to meet and exceed internal/ external customer expectations

Demonstrated ability to view problems, issues and needs from a customer's perspective; incorporating creative problem-solving techniques to identify appropriate solutions

Experience and proficiency utilizing various learning management software and other training platforms

Strong command of Microsoft Office Suite, Excel, Power Point

Experience applying curriculum and instructional methodologies, and needs analysis to curriculum development projects with successful results

Strong time-management skills and proven experience prioritizing and balancing multiple, on-going projects

Preferred

Three years' experience in insurance, warranty, customer service claims or retail environment preferred

Professional training, instructional design, or facilitation certifications from organizations are preferred

Benefits

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Company

Fortegra

For more than 45 years, Fortegra and its subsidiaries have delivered risk management solutions that help people and businesses succeed in the face of uncertainty.

Founded in 1978

Jacksonville, Florida, US

501-1000 employees