Santander Bank, N.A. · 1 week ago
Loan Operations - Agency & Non-Agency Servicing Team Lead, Vice President - Dallas
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $135K/yr
5+ years expSantander Bank, N.A. is a global leader in the financial services industry committed to fostering employee growth and development. The Loan Operations Team Lead will oversee loan servicing activities, manage a team of analysts, and ensure efficient delivery of products and services while maintaining strong stakeholder relationships.
BankingFinanceFinancial Services
Responsibilities
Supervise a team of loan servicing analysts responsible for agency and non-agency loan servicing activities
Allocate daily tasks, monitor workloads, and ensure adherence to internal controls and deadlines
Conduct regular team meetings to review performance, share updates, and address challenges
Manage the full lifecycle of syndicated and non-agency loans, including loan and letter of credit setup, documentation review, funding, and reconciliation
Ensure accurate and timely servicing of loans and letters of credit in accordance with industry standards and client requirements
Coordinate with counterparties, agents, and custodians to resolve discrepancies and ensure smooth servicing
Serve as the primary point of contact for internal stakeholders including front office, credit risk, legal, compliance, and technology teams
Escalate and resolve servicing issues, delays, and operational risks in a timely manner
Provide regular updates and reporting to senior management on loan volumes, exceptions, and KPIs
Identify inefficiencies and implement process enhancements to reduce servicing times and operational risk
Collaborate with technology teams to automate manual processes and improve system functionality
Maintain and update standard operating procedures (SOPs) and ensure team adherence to best practices
Ensure execution with compliance with internal policies, regulatory requirements (e.g., SOX, FDPA, Regulation H), and industry standards
Support internal and external audits by providing documentation, responding to inquiries, and implementing corrective actions
Provide and report on key risk indicators (KRIs) and support the development of control frameworks
Mentor and train junior staff on loan servicing processes, systems, and industry practices
Foster a culture of accountability, continuous learning, and operational excellence
Qualification
Required
Bachelor's degree in Finance, Business, or related field; MBA or professional certification (e.g., CFA, PMP) is a plus
5+ years of experience in loan operations, with at least 2 years in a leadership or supervisory role
Familiarity with regulatory frameworks such as FDPA, Regulation H and SOX
Experience working in a global banking environment
Proficiency in Excel, SQL, and workflow tools
Strong knowledge of syndicated and non-agency loan products, servicing processes, and industry platforms (e.g., Syndtrak, Debtdomain, Trade Innovation)
Excellent analytical, organizational, and communication skills
Proven ability to manage multiple priorities and meet tight deadlines
Knowledge of Loan IQ and ClearPar
Preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
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