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Lessen · 2 months ago

Senior Learning Experience (LX) Designer

Chicago, IL

Full-time

Hybrid

Senior Level

$80K/yr - $95K/yr

5+ years exp

Lessen is a tech-enabled property service provider transforming real estate services. The Senior Learning Experience (LX) Designer is responsible for creating and maintaining digital learning solutions that support employee development and the business's educational needs, while also mentoring the LX team.

Online PortalsProperty ManagementReal EstateRental Property

Responsibilities

Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals

Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs

Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps

Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD

Works with subject matter experts and other resources to transform knowledge into learning solutions

Consults with stakeholders to gain commitment for implementing solutions

Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts

Assesses and evaluates emerging learning technologies for adoption and integration

Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement

Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms

Responsible for large-scale curriculum design and course mapping

Serves as Team Lead on collaborative projects

Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met

Utilizes needs analysis to address learning and performance gaps

Properly scope and define outcome-driven learning objectives

Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity

Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results

Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required

Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)

Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience

Proactively collects and incorporates feedback from leaders and stakeholders

Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact

Effectively organize content and deliverables in a logical and intuitive manner

Regularly QA test and debug learning content

Able to prioritize work based on business needs and pivot when organizational needs require it

Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses

Continuously evaluates, reports on, and improves existing learning/performance support solutions

Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning

Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team

Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements

Challenge and support the LX team

Effective and clear communication with LX team

Foster a positive team environment

Qualification

Instructional design principlesE-learning development softwareLearning Management SystemsAudioVideo productionMicrosoft Office SuiteAdobe Creative SuiteNeeds analysisTeam leadershipEffective communicationMentoring

Required

Master's Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin

Bachelor's degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field

5-7 years of experience conducting needs analysis and designing and evaluating learning programs

5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google

Experience with LMS functionality

Advanced knowledge of instructional design principles, training techniques, and adult learning theories

Advanced skills in Microsoft Office Suite

Advanced skills in Adobe Creative Suite

Advanced to advanced skills in audio and video production and editing

Advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe Captivate)

Advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft)