Rural King · 1 day ago
Distribution Center IT Technician
Waverly, OH
Full-time
Onsite
Mid Level
$15/hr - $20/hr
3+ years expRural King is America’s Farm and Home Store, providing essentials to the communities it serves. The DC IT Technician will support daily IT operations within the distribution center, including installation, maintenance, and troubleshooting of IT hardware and software critical to operations.
AgricultureE-CommerceFarmingRetail
Responsibilities
Provide onsite IT support for desktop PCs, laptops, thin clients, mobile devices, printers, RF scanners, label printers, VoIP phones, and other distribution center technology
Support and troubleshoot warehouse systems such as WMS terminals, handheld devices, conveyor control systems, kiosks, and IP surveillance equipment
Maintain and repair network equipment including switches, access points, and cabling in accordance with network team guidelines
Monitor and respond to support tickets, incidents, and service requests with a focus on minimizing downtime
Collaborate with cross-functional IT teams to support application rollouts, equipment upgrades, and infrastructure changes
Manage hardware inventory, coordinate RMA processes, and assist with equipment lifecycle management
Ensure all equipment and systems meet operational and safety standards
Participate in technology implementations, relocations, and disaster recovery initiatives
Document support procedures, configuration details, and incident resolutions
Provide support during off-hours and weekends as needed for system emergencies or critical projects
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned
Qualification
Required
At least 3-5 years of IT field support experience
At least an associate's degree in Information Technology, Computer Science, or related field or equivalent combination of experience and education
Experience with WMS systems such as HighJump/Körber, Manhattan, or Infios
Familiarity with ticketing systems (e.g., ServiceNow, Jira)
CompTIA A+, Network+, or similar certifications
Knowledge of ITIL processes and basic project coordination skills
Proficient with Windows OS, Office 365, Active Directory, and remote support tools
Experience supporting RF handhelds (e.g., Honeywell, Zebra), label printers (e.g., Zebra), and other warehouse technologies
Working knowledge of LAN/WAN environments, basic network troubleshooting, and cabling standards
Strong diagnostic, problem-solving, and communication skills
Ability to work independently, prioritize tasks, and respond to changing priorities under pressure
Ability to maintain a seated or standing position for extended durations
Capability to lift 15 pounds periodically
Able to navigate and access all facilities
Skill to effectively communicate verbally with others, both in-person and via electronic devices
Close vision for computer-related tasks
Benefits
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Company
Rural King
Rural King is America's farm and home store that provides essentials to the communities they serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Martinson
Chief Financial Officer
Recent News
2025-12-12
2025-11-03
2025-10-13
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