Flour Bakery+Cafe · 2 months ago
Host + Service Coordinator
Boston, MA
Full-time
Onsite
Entry, Mid Level
$26/hr - $30/hr
1+ years expFlour Bakery+Cafe is a vibrant establishment known for its exceptional hospitality. They are seeking an enthusiastic individual to excel as a Host and Hospitality Supervisor, responsible for maintaining a warm atmosphere and ensuring smooth Front-of-House operations, particularly during closing procedures.
Food and Beverage
Responsibilities
Provide exceptional hospitality and lead the restaurant entrance to ensure a prompt, friendly greeting and farewell to each guest
Answer and manage incoming calls to assist guests with any orders, inquiries, reservations, or concerns
Maintain real-time updates in our online reservation system, Resy, including managing empty tables, turning them over, and promptly notifying servers of new guests
Actively track and cultivate guest relations, noting special occasions, preferences, and feedback to help build and maintain a loyal customer base
Oversee the waitlist during peak times, seating guests based on upcoming reservations, volume, availability, and party needs
Be knowledgeable about food and beverage offerings—including new and seasonal releases—to make informed, enthusiastic recommendations and to answer questions
Organize and pass off all take-out and delivery orders, including Doordash
Maintain a clean and organized host stand and surrounding guest areas
Must be willing to close 3 shifts per week; responsible for overseeing all nightly FOH closing procedures, including cash-out and end-of-day reports
Serve as the shift leader on duty, providing support and direction to the FOH team to ensure service standards are consistently met
Help manage service flow and resolve minor guest or operational issues with professionalism and sound judgment, escalating to the General Manager as necessary
Assist with the setup and breakdown of the dining room and all service stations
Participate in FOH training and ongoing coaching, helping to welcome and develop new team members
Qualification
Required
Minimum of 1 year of experience in a high-volume restaurant, with experience in a host or lead/key-holder role strongly preferred
Hospitality driven with a commitment to providing exceptional guest experiences and a genuine interest in guest relations
Proven ability to take initiative, manage responsibility, and lead by example
Excellent attendance, reliability, communication, attention to detail, and interpersonal skills
Effective time management and delegation skills
Knowledgeable of ingredients and restaurant systems (including health and safety guidelines) and able to maintain the restaurant's strict allergen protocols
Availability is required on Saturdays and Sundays and for evening shifts, as this role includes 3 closing shifts per week
Must have open scheduling availability, including nights and weekends, and a desire to commit to a supervisory track
Ability to stand for long periods, walk, push, pull, reach, and lift
Must be able to work in a fast paced environment with loud noises, music, and at times, tight spaces
Must be able to work in environments with different aromas and fluctuating temperatures
Benefits
401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Parental leave
Training & development
Vision insurance
Company
Flour Bakery+Cafe
Flour Bakery+Cafe is a food & beverages company providing pastries and foods.
201-500 employees
Funding
Current Stage
Growth StageRecent News
The Business Journals
2025-01-10
Company data provided by crunchbase