Royal Furniture Co · 2 months ago
Customer Service & Warranty Specialist
Memphis, TN
Full-time
Onsite
Entry, Mid Level
2+ years expRoyal Furniture Co is a family-owned business that has been operating since 1946, specializing in furniture, appliances, and mattresses. They are seeking a Customer Service & Warranty Specialist to handle post-delivery service requests and warranty claims, ensuring customers receive timely and professional care.
E-CommerceFurnitureIndustrial ManufacturingInterior Design
Responsibilities
Serve as the main contact for customers, retail locations, and service partners regarding delivery issues, repairs, and warranty claims
Review service requests, evaluate warranty eligibility, and determine appropriate resolutions
Order and distribute parts for repairs, tracking progress until completion
Coordinate with third-party service vendors when in-house repairs aren’t possible
Communicate proactively with customers and stores about timelines, updates, and next steps
Maintain accurate records and follow up until every issue is fully resolved
Collaborate with internal departments to address recurring issues and improve the service process
Qualification
Required
2+ years in customer service, ideally within the furniture or home furnishings industry
Strong communication and follow-up skills — both verbal and written
Excellent organization, attention to detail, and problem-solving ability
Proficiency in Excel and computer skills to work in web based software programs
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Royal Furniture Co
Royal Furniture Co is a family owned, Mid-South furniture retailer headquartered in Memphis, TN.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ted Bailey
CFO
Todd Carter
Assistant CFO
Recent News
2024-05-23
2024-05-23
Company data provided by crunchbase