Fresenius Medical Care · 1 day ago
Customer Support Technician
Lawrence, MA
Full-time
Onsite
Entry, Mid Level
$26.11/hr - $41.85/hr
2+ years expFresenius Medical Care is dedicated to providing quality healthcare solutions, and they are seeking a Customer Support Technician to offer in-depth support for customer inquiries regarding medical devices. The role involves resolving technical issues, maintaining documentation, and ensuring compliance with health information regulations.
BiotechnologyHealth CareMedical Device
Responsibilities
Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s)
Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems
Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements
Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues
May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s)
Provide backup support for diverse positions within the assigned function(s) as required
Act as a technical resource for cross-divisional teams and/or internal customers
Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions
Mentor other staff as applicable
Assist with various projects as assigned by direct supervisor
Other duties as assigned
Qualification
Required
High School Diploma required
2 - 4 years' related experience
Demonstrated experience in a customer service, call center or clinical environment required
Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications
Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner
Strong time management skills with the ability to multitask concurrent priorities in an organized manner
Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact
Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management
Preferred
Associate's Degree desirable
Dialysis equipment experience preferred
Fluency in Spanish preferred
Benefits
Medical, dental, and vision insurance
A 401(k) with company match
Paid time off
Parental leave
Company
Fresenius Medical Care
Fresenius Medical Care is a healthcare company that provides dialysis treatment for those with chronic kidney diseases.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$758.43M2025-11-17Post Ipo Debt· $579.5M
2025-07-21Post Ipo Equity· $4.86M
2020-02-25Post Ipo Equity· $6.07M
Leadership Team
Helen Giza
Chief Executive Officer and Chair of the Management Board
Olaf Schermeier
Member of the Management Board - CEO Global R&D
Recent News
2025-11-19
2025-11-11
Company data provided by crunchbase