The Salvation Army of North Texas · 2 months ago
Computer Support Analyst (2731)
Tulsa, OK, USA
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expThe Salvation Army of North Texas is seeking a Computer Support Analyst to provide technical support to staff in the Tulsa Area Command. The role involves assisting users with computer technology, troubleshooting hardware and software issues, and maintaining an inventory of supplies and equipment.
Non-profit Organization Management
Responsibilities
Provides technical support and problem-solving assistance to all computer users on-site and in the field via telephone or on-site visits; diagnoses problems to determine if it is within the software program, client application, or hardware; resolves problems by checking type of computer, software, and client application
Sets-up and installs personal computers and peripheral equipment; connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows, and Internet interface
Installs and sets-up various software applications and upgrades; tests installations to ensure proper functioning
Prioritizes repair work in attempt to meet needs of users; informs users of progress or status of repairs; responds to users in a courteous and tactful manner
Disables computer and peripheral equipment when necessary to relocate or change layout of equipment
Performs necessary data back-ups before troubleshooting or repairing computers
Contacts manufacturers telephone for updates on repair procedures, etc
Maintains awareness of computer capabilities and technical advancements as upgrades become available
Tests software, hardware, procedures, and documentation
Visits user staff periodically to field questions regarding software, encourage the proper use of equipment, check on basic operation of equipment, provide continued awareness of client needs, and inform clients of future hardware and software trends
Maintains and cleans computer equipment in accordance with established guidelines
Maintains inventory of supplies, parts, and equipment to meet repair needs; prepares requisitions for equipment
Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications
Performs other related work as required
Qualification
Required
Associate's degree in information technology or related field or two years of technical college from an accredited college or university
Two years experience performing computer repair work with some experience performing individual and classroom training of computer applications
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Preferred
One or more relevant certifications are preferred upon hire
Benefits
Paid Time Off
Retirement Savings Plan available
Supplemental Insurance available
Voluntary Life Insurance available and more!
Company
The Salvation Army of North Texas
The Salvation Army of North Texas provides a range of services to combat poverty, addiction, and homelessness at 21 centers of operation in Dallas and Rockwall, Tarrant and Ellis, and Denton and Collin counties.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase