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Opifex-Synergy · 1 week ago

Field Technician - Dothan, AL

Dothan, AL

Full-time

Onsite

New Grad, Entry Level

Opifex-Synergy is a respected company in the compact and heavy equipment industry, offering career advancement and professional development. The Field Technician is responsible for on-site diagnostics, repairs, and preventive maintenance, providing exceptional service and customer support while troubleshooting technical issues.

Business DevelopmentConsultingTransportation

Responsibilities

Troubleshoots, maintains, and diagnoses all types of equipment to ensure optimal working condition on the job site or in the shop

Utilize company-provided systems and tools to efficiently document and manage work orders and sourcing parts/supplies for repairs/maintenance

Complete basic computer tasks including work orders, parts lookup, and email communication

Collaborate with coworkers to ensure top-quality equipment, exceed customer expectations

Deliver outstanding service and support during field visits or dispatches maintaining positive relationships

Understand customer requirements/expectations and provide appropriate recommendations and briefings

Report any unsafe or unserviceable shop tools, equipment, or vehicles to the Manager, and ensure that all tools are maintained in optimal condition, adhering to MSHA and OSHA regulations

Participate in training programs directed by the Manager

Align workflow with scheduling requirements

Operate vehicles safely and use field automation systems effectively

Follow all company procedures and protocols

Cooperate with the technical team and share information across the organization

Must be able and willing to help train and assist other technicians in need of assistance

Qualification

Diesel engines knowledgeConstruction equipment knowledgeWork order managementBasic computer skillsCustomer service dedicationCommunication skillsAdaptability

Required

Extensive knowledge of diesel engines and construction equipment

Must have own tools

Valid driver's license and clean driving record

Proficiency in basic computer tasks, including work order management, parts lookup, and email communication

Ability to work independently and efficiently in both shop and field environments

Strong communication skills and dedication to customer service

Adaptability for schedule adjustments and flexible hours based on operational needs

Must be physically able to work in a jobsite environment for extensive periods to include lifting to 50lbs or more, bending, squatting, crouching, and reaching

All successful candidates to undergo a drug test and background check before their start date