KYOCERA Document Solutions America, Inc. · 1 day ago
Senior Product Support Specialist, Help Desk
Irving, TX
Full-time
Onsite
Senior Level
5+ years expKyocera Document Solutions America, Inc. is a leading provider of total document solutions. As a Senior Product Support Specialist, you will provide technical and functional support to Dealers and customers, ensuring effective resolution of issues while maintaining communication with relevant personnel.
Product SearchRetailSoftware
Responsibilities
Responding to customers’ by determining the nature and likely causes of problems, recommending corrective action or guiding the customer through the necessary steps to a resolution
Evaluate specific machine problems and maintain constant communication with the Digital Product Support Supervisor, including any unresolved technical situations
Perform product testing in the National Digital Product Testing Lab and report findings to the Digital Product Support Supervisor
Provide training for Hotline Staff on new products
Provide accurate answers to Dealer Technical Personnel while maintaining and promoting KMA
Follow up with Dealer Service Manager or Dealer Technician on pending technical problems at Dealership
Provide information to Regional Technical Managers concerning technical problems within their Region
Maintain contact with Regional Technical personnel in order to communicate technical information updates/status
Create and maintain month end reports summarizing Hotline activity by model
When asked to do so, the Senior Product Support Specialist will also be involved in writing Technical Bulletins
Qualification
Required
High School or General Education diploma
Minimum of 5 years' experience working on photocopiers, facsimiles, and multifunctional office products
Minimum of 2 years computer and network experience
CompTIA Network
(and/or) MCSE certification
Occasionally lift and/or move up to 50 lbs
Working knowledge of Microsoft applications, basic diagnostics, and troubleshooting
Proficient user of Microsoft Office and knowledge of Adobe Products
Proficient in Apple products and applications
Knowledge of Color Theory as pertains to printing/office products
Excellent analytical and troubleshooting skills
Ability to effectively communicate verbally and in writing
Preferred
Ability to communicate in both English and Spanish
Benefits
Medical, dental and vision plans
A 401k match
Flexible spending
Disability and life insurance
Paid time off
Holidays
Company
KYOCERA Document Solutions America, Inc.
Kyocera Document Solutions America, Inc.
501-1000 employees
H1B Sponsorship
KYOCERA Document Solutions America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (3)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
2025-11-14
Company data provided by crunchbase