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Rivian and Volkswagen Group Technologies · 2 months ago

Field Service Technician, Night Shift - San Diego

San Diego, California

Full-time

Onsite

Entry, Mid Level

$0/hr - $38.10/hr

Rivian is on a mission to keep the world adventurous forever, focusing on building emissions-free Electric Adventure Vehicles. The Field Service Technician will support Rivian vehicle repairs, working collaboratively in a fast-paced environment while performing diagnostics, repairs, and customer service.

AutomotiveInformation TechnologySoftware

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations

Identify and explain the Rivian product line, EV framework, tools, and accessories

Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety

Conduct road tests to ensure the quality of repairs

Manage necessary parts operations, including ordering, receiving, shipping, and inventory

Identify areas of improvement and provide feedback to senior technicians or leadership

Support service campaigns and containment initiatives

Ensure that all work and technical notes are properly documented for internal and external use

Work collaboratively with a team spirit and maintain high-quality work with minimal supervision

Communicate with a high level of professionalism in customer-facing situations

Stay current with technical skills and complete required training

Qualification

Low Voltage & Electrical SystemsHigh Voltage SystemsChassisBrakes & SuspensionThermal SystemsAdvanced Driver Assistance Systems (ADAS)Hands-on automotive experienceElectric vehicle repairParts management experienceWindowsMac proficiencyEagerness to learnFluent EnglishOrganizational skillsAttention to detail

Required

High School Diploma or GED is preferred

Proficient in using hand tools and power tools

Must be at least 21 years old

Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period

Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs

Proficient with laptops or computers in Windows or Mac environments

Strong organizational skills, attention to detail, and an eagerness to learn

Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry

Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)

Ability to read and speak fluent English

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Hands-on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply. This role is open to various levels of experience, from entry-level to career technicians

A background in electric vehicle (EV) or hybrid repair is considered a plus

Experience in start-up environments is preferred

Experience with parts departments, billing, and work order management systems is preferred

Low Voltage & Electrical Systems: Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements

High Voltage Systems: A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE)

Chassis, Brakes & Suspension: Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components

Thermal Systems: Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification

Advanced Driver Assistance Systems (ADAS): A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation

Body & Glass: The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures

Preferred

Ability to drive a non-commercial truck and trailer is preferred

Hands-on work experience in an automotive shop is highly preferred

Experience in start-up environments is preferred

Experience with parts departments, billing, and work order management systems is preferred

Benefits

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment.