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Inter Miami CF · 2 months ago

Coordinator, CRM Operations

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

Inter Miami CF is seeking an enthusiastic and motivated CRM Operations Coordinator to assist with the day-to-day operation of CRM. The role involves managing customer journeys, campaigns, and serving as the primary contact for CRM administration.

SoccerSports

No H1B

Responsibilities

Serve as the system administrator for Salesforce platforms and technology including Sales and Service Cloud (CRM) & Marketing Cloud (marketing automation)

Serve as the point of contact for the Salesforce user base. This will include user setup, training, troubleshooting and offboarding

Assist with process management by leveraging workflows and other automations

Build and maintain campaigns for new sales, renewals, and service-related initiatives

Audit data capture processes, which include web forms, paid campaigns, and other data integrations

Build, maintain and update CRM reporting and dashboards

Assist with CRM strategy development as needed by leadership team

Lead data hygiene efforts by importing records, updating records, de-duplication and contact management

Work closely with other departments to implement and enforce CRM best practices across the entire organization

Other duties as assigned

Qualification

Salesforce administrationCRM platforms knowledgeCampaign managementData managementBilingual (English/Spanish)Microsoft OfficeCommunication skillsOrganizational skillsWork independently

Required

Bachelor's Degree

Minimum of 1 year of CRM administration experience with sales and marketing campaigns

Knowledge of CRM platforms (Sales & Service Cloud and/or Marketing Cloud) Salesforce preferred

Proficient in Microsoft Office

Strong communication skills, both verbal and written, and exceptional interpersonal skills

Excellent organizational skills and attention to detail

Ability to work independently and effectively in a high-pressure environment

Must be able to work evenings, weekends, and holidays, as required

Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States

All applicants must pass a pre-employment background check