Vusion · 3 months ago
Customer Experience Center Manager
3300 Olympus Blvd, Coppell, TX 75019, USA
Full-time
Onsite
Mid Level
3+ years expVusionGroup is a fast-growing retail tech company that leads in IoT and data technologies for commerce. The Customer Experience Center Manager will serve as the primary point of contact for the Customer Experience Centers, coordinating technology demos and maintaining the environment while engaging with clients and internal teams.
Computer Software
Responsibilities
Serving as the primary point of contact and site steward for our Customer Experience Centers – one located in Coppell TX and one in Bentonville AR
Hosting and guiding tours for clients, partners, and internal teams with confidence, professionalism, and deep knowledge of our technology
Coordinating with cross-functional teams to plan, stage, and execute immersive technology demos that showcase our solutions
Troubleshooting and maintaining demo systems and displays, including basic AV, IoT devices, and custom installations
Refreshing and updating technology demonstrations and exhibit content regularly to keep the space aligned with the latest innovations
Supporting general operations of the space including ordering supplies, managing basic tidiness and readiness of the environment
Capturing notes from customer and team visits, and synthesizing feedback into actionable insights or content for internal stakeholders
Creating and maintaining documentation, signage, and digital content associated with the Experience Center’s exhibits and user experience
Qualification
Required
+ 3 – 5 years of experience in an operations, customer experience, product marketing, or demonstration center/showroom role
Experience in a cross-functional tech environment, ideally including exposure to hardware and/or software installations
Demonstrated success in roles requiring both operational excellence and direct customer interaction
Strong written and verbal communication, including ability to tailor messages to different audiences (e.g., executives, engineers, clients)
Basic technical troubleshooting skills for AV, IoT, or digital display equipment
Content creation or documentation experience (e.g., writing signage, customer recaps, demo instructions)
Comfortable with hands-on work, from updating displays to plugging in devices and configuring demo units
Personable, confident, and engaging in front of groups and executive stakeholders
Self-motivated and proactive in managing the upkeep, scheduling, and overall experience of the center
Highly organized, with an eye for detail in both presentation and logistics
Able to manage multiple priorities and react quickly in a dynamic, fast-paced environment
Comfortable working independently while maintaining strong collaboration with internal teams (sales, product, marketing, IT)
Preferred
Bachelor's degree in Communications, Business, Technology, or a related field preferred
MBA a plus
Technical certifications or relevant hands-on experience are a plus and may complement or substitute for a formal degree
Benefits
Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
Financial future: While retirement savings plans vary by country, we help you plan for your future.
Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
Time off to volunteer and give back to your community.
Career Growth: E-learning opportunities and workshops, and global mobility potential
Commute benefits: up to $100/month per employee for commuting expenses.
Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
Company
Vusion
Vusion is the global leader in AI-powered digitalization solutions for physical commerce, serving over 350 major retail groups in the world.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase