JPMorganChase · 1 day ago
Experience Research Vice President
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yr
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As an Experience Research Vice President in Employee Experiences, you'll shape the UX and Service Design strategy by leveraging your expertise in Discovery research methodologies and collaborating with cross-functional teams to enhance user experiences across the firm.
Asset ManagementBankingFinancial Services
Responsibilities
Design and execute comprehensive discovery research studies to identify user needs, behavioral patterns, and opportunity spaces that foster product innovation and strategic differentiation in ambiguous problem spaces
Lead service design/multi-touchpoint initiatives to shape end-to-end experiences across complex omni-channel ecosystems—creating journey maps, service blueprints, and storyboards to identify pain points, opportunities for improvement, and champion innovation in products and features
Apply advanced mixed-methods expertise (ethnography, contextual inquiry, in-depth interviews, diary studies, surveys) to translate insights into actionable strategic recommendations that shape product direction and enhance user experience
Partner with senior leadership and product development teams to integrate user-centric decision-making into product prioritization, roadmap development, and strategic vision—translating research into compelling narratives that drive executive action
Develop comprehensive service strategies that align business objectives with user needs across multiple products and platforms, incorporating inclusive design principles for seamless, personalized, and accessible experiences
Facilitate collaborative research synthesis with cross-functional teams to scope qualitative research, data analysis, and usability testing that informs future-state blueprinting, service vision, and concept development
Communicate methodologies, insights, and strategic recommendations effectively to executive leadership and stakeholders at all levels of the organization, championing research best practices and user-centered decision-making
Qualification
Required
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on discovery research, strategic research, and mixed-methods approaches
Proven ability to conduct research methods, including ethnography, contextual inquiry, in-depth interviews, diary studies, and advanced qualitative data analysis, to identify actionable insights for user experience design and product strategy
Knowledge of service design methodologies and advanced qualitative methods, with evidence of research findings and strategic recommendations that improved product or feature design and shaped product direction
Demonstrated experience collaborating with cross-functional teams, including senior leadership, product managers, designers, and developers, to inform product prioritization, and shape vision
Experience designing high-quality studies with an iterative mindset and ability to navigate complex problem spaces, bringing structure and clarity to undefined challenges and adapting study parameters to accommodate changing product needs
Has produced artifacts/frameworks, including journey maps, service blueprints, and storyboards, to drive decision-making by stakeholders
Preferred
Experience applying research in domains with complex global policy and/or regulatory and business constraints
Experience leading teams through ambiguous problem spaces and synthesizing diverse data sources into coherent strategic imperatives
Strong portfolio showcasing case studies with tight narratives that demonstrate an ability to address business challenges through discovery research, strategic insight, and service design
Experience working within complex omni-channel ecosystems that are supported by multiple platforms
Strong information communication and visualization capabilities to effectively convey multi-touchpoint systems, opportunities, and future-state vision to executive stakeholders
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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