Birdeye · 4 months ago
Senior Manager, CRM Systems
Irving,TX,US
Full-time
Hybrid
Senior LevelBirdeye, Inc. is a fast-growing SaaS company focused on redefining customer interaction through innovative AI solutions. They are seeking a Senior Manager for CRM Systems to lead engagement with business contacts, implement Salesforce solutions, and mentor junior developers while establishing best practices in software development.
Artificial Intelligence (AI)Consumer ReviewsCustomer ServiceLead GenerationMarketingSaaS
Responsibilities
Lead engagement with business contacts on requirements and design analysis
Evaluate existing code and develop plans to reduce technical debt over time and establishing technical roadmap with system architects
Leverage expert knowledge of demand marketing, Q2C and revenue to implement new business functions within Salesforce
Supports the implementation of customized SFDC solutions that include Lightning components
Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of the software to design and build an optimal solution that supports the business process and meets or exceeds functional requirements
Mentor, develop and train Junior developers
Maintain and optimize full lifecycle software development using standard configuration, Apex, LWC, VisualForce, API’s and Force.com applications
Coordinate and collaborate with other developers and team members to obtain requirements, develop solution design, manage UATs and post go-live activities
Establish best practices and standards for well designed, testable, efficient code with high quality
Participate in reviewing and debugging existing source code and resolve support requests for existing environments
Work with Sales teams on business prioritization, project implementation and post go-live activities
Attend Business stakeholder's meetings that includes RevOps, CS, Finance, Channel project related meetings, be the technical point of contact
Host presentations and trainings to professional peers
Collaborate with quality assurance team members in designing functional and automated test plans for solutions, and participate in the overall QA process
Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations
Updates job knowledge by researching new technologies and software products; participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Qualification
Required
Lead engagement with business contacts on requirements and design analysis
Evaluate existing code and develop plans to reduce technical debt over time and establishing technical roadmap with system architects
Leverage expert knowledge of demand marketing, Q2C and revenue to implement new business functions within Salesforce
Supports the implementation of customized SFDC solutions that include Lightning components
Develop a thorough understanding of the client's requirements then applying industry best practices and detailed knowledge of the software to design and build an optimal solution that supports the business process and meets or exceeds functional requirements
Mentor, develop and train Junior developers
Maintain and optimize full lifecycle software development using standard configuration, Apex, LWC, VisualForce, API's and Force.com applications
Coordinate and collaborate with other developers and team members to obtain requirements, develop solution design, manage UATs and post go-live activities
Establish best practices and standards for well designed, testable, efficient code with high quality
Participate in reviewing and debugging existing source code and resolve support requests for existing environments
Work with Sales teams on business prioritization, project implementation and post go-live activities
Attend Business stakeholder's meetings that includes RevOps, CS, Finance, Channel project related meetings, be the technical point of contact
Host presentations and trainings to professional peers
Collaborate with quality assurance team members in designing functional and automated test plans for solutions, and participate in the overall QA process
Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations
Updates job knowledge by researching new technologies and software products; participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Benefits
100% employer-paid health plan options (HSA, PPO) plus flexible PTO and 401(k) with company match
Paid maternity & paternity leave to support you at every stage of life
Employee Resource Groups where you’ll connect, belong, and thrive
Company
Birdeye
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Birdeye has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$93MKey Investors
Accel-KKRTrinity Ventures
2022-03-10Series C· $60M
2017-02-13Series B· $25M
2016-01-28Series A· $8M
Leadership Team
Naveen Gupta
Co-founder CEO
Neeraj Gupta
Co-Founder, President R&D / CS
Recent News
2025-11-24
2025-09-10
Company data provided by crunchbase