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Blockskye · 1 week ago

VIP Travel Counselor

United States

Full-time

Remote

Senior Level

5+ years exp

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. They are seeking VIP Travel Counselors to provide high-touch, personalized travel services for executive travelers, ensuring seamless and exceptional travel experiences.

BlockchainFinancial ServicesService IndustrySoftware

Responsibilities

Accurately and efficiently manage travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry standards are followed

Deliver concierge-level consultation by providing personalized support beyond standard bookings, including upgrades, profile updates and special requests

Provide expert guidance on optimal routing, fares, international travel requirements, health restrictions, and corporate policies to ensure the best travel experience

Leverage creative problem-solving skills to proactively resolve travel challenges and optimize itineraries

Maintain a strong focus on quality, accuracy, and attention to detail, anticipating potential issues and mitigating them proactively

Meet and exceed key performance indicators (KPIs) related to quality, accuracy, and average handle time (AHT) while delivering an exceptional customer experience

Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations

Thrive under pressure, adapting quickly to changing priorities and unexpected challenges

Foster a collaborative and service-oriented team environment, sharing best practices and supporting peers

Qualification

Corporate travel experienceGDS systems proficiencyInternational travel expertiseProblem-solving skillsCommunication skillsAnalytical skillsRelationship managementTeamwork skillsAttention to detail

Required

5+ years of corporate travel experience, with a strong focus on VIP and executive-level travel services

Exceptional oral and written communication skills, with the ability to anticipate traveler needs and provide clear, professional, and personalized consultation

Advanced expertise in international travel, routing, fares, and complex exchanges, ensuring seamless and cost-effective solutions for travelers

Strong problem-solving and decision-making skills, with the ability to address immediate challenges while recommending long-term efficiency improvements

Ability to work independently while managing multiple priorities, maintaining a high standard of accuracy, customer service, and attention to detail

Proven ability to meet and exceed performance standards, including quality, accuracy, and efficiency metrics

Exceptional teamwork and collaboration skills, proactively supporting peers and fostering an inclusive and service-driven culture

Strong relationship management and interpersonal skills, with assertiveness and patience to handle complex travel requests and high-pressure situations

Solid analytical skills, ensuring accuracy in bookings, pricing, and compliance with corporate policies

Proficiency in GDS systems (Amadeus preferred) and the ability to quickly adapt to new technology and tools

Passionate about service and travel, consistently going above and beyond to deliver memorable experiences for VIP travelers