Apply on Employer Site

Toptal · 2 months ago

CEO, AI Services - US-Based

United States

Full-time

Remote

Director/Executive

10+ years exp

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. As the CEO of AI Services, you will lead Toptal’s AI Services business, focusing on operational efficiency and innovation to enhance AI capabilities for enterprises.

CopywritingHuman ResourcesProduct DesignSaaSSoftwareSoftware Engineering

H1B Sponsor Likely

Responsibilities

Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings

Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place

Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions

Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility

Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale

Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives

Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs

Onboard and integrate into Toptal

Learn Toptal’s model, our value proposition, and our story

Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges

Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies

Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics

Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities

Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function

Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands

Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency

Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence

Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings

Achieve significant growth in AI Services-driven business initiatives and impact across Toptal

Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services

Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration

Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team

Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact

Scale the operational infrastructure including technology process, to support anticipated AI Services growth

Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends

Qualification

AI strategy developmentOperational excellenceLeadership experienceCross-functional collaborationData-driven decision makingP&L accountabilityTechnology-driven environmentsQuality focusCommunicationProblem-solving skillsAdaptabilityOrganizational skills

Required

Bachelor's degree is required

10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments

Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence

Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth

Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments

Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients

Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions

Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same

Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups

Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization

Quality. You take pride in everything you deliver as a reflection of yourself

Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Willingness to travel to meet with clients, team members, and stakeholders

You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do

Preferred

Master's degree in Engineering, Computer Science, Business, or a related field preferred

Experience at a technology, AI, or hyper-growth company is strongly preferred

Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required

Company

Toptal

Glassdoor3.8

Toptal is a network of talent in business, design, and technology that enables companies to scale their teams, on demand.

Founded in 2010

San Francisco, California, USA

1001-5000 employees

https://www.toptal.com

H1B Sponsorship

Toptal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2021 (1)

2020 (1)