Hotel Royal Oak ยท 2 months ago
Hotel Front Desk Agent
Royal Oak, MI
Part-time
Hybrid
New Grad, Entry Level
$18/hr - $19/hrHotel Royal Oak is looking for a dynamic and personable Front Desk Agent to join their team. The role involves creating a warm atmosphere for guests while managing check-in and check-out processes, handling inquiries, and collaborating with other departments to ensure guest satisfaction.
Hospitality
Responsibilities
Greet guests warmly upon arrival and promptly assist with check-in and check-out procedures
Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
Provide guests with information regarding hotel amenities, local attractions, and travel arrangements
Manage reservations accurately and efficiently using the hotel's property management system
Process payments and maintain accurate records of transactions
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
Maintain a clean and organized front desk area
Assist with various administrative tasks as required
Qualification
Required
Previous experience in customer service, preferably in hospitality
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask in a fast-paced environment
Proficient in using computer systems and hotel management software
Ability to work both independently and as part of a team
Positive attitude with a focus on providing outstanding guest experiences
Flexibility to work various shifts, including weekends and holidays
Preferred
Knowledge of the local area and attractions is a plus
Benefits
Bi-Weekly Paychecks - Because who doesn't love a Friday payday?
Flexible Scheduling - Consistent hours perfect for night owls or those balancing other commitments
Paid Training - Learn our systems, tools, and guest service standards in a fun and supportive environment
Team Culture - Work alongside a small, passionate team that cares about guest experience and each other
Staff Discounts - Enjoy discounted stays & lobby bar perks
Growth Opportunities - Be part of a growing independent hotel brand with room for advancement
Make a Difference - Your attention to detail and warm welcome help shape the entire guest experience
Company
Hotel Royal Oak
Hotel Royal Oak is a hip, local, and friendly motor lodge, reimagined.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase