The Amatriot Group ยท 3 months ago
WebSphere and Customer Information Control System (CICS) Troubleshooting
Woodlawn, MD
Full-time
Onsite
Mid, Senior Level
$67K/yr - $82K/yr
5+ years expThe Amatriot Group is seeking a skilled individual to work within the Leidos - SSA - ITSSC II department. The role involves troubleshooting and managing performance issues related to WebSphere and CICS in a mainframe environment, while working with advanced technical principles and providing innovative solutions.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Work with advanced technical principles, theories, and concepts
Challenge with working on complex technical problems and providing innovative solutions
Work with highly experienced and technical resources
All other duties as assigned or directed
Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc
Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems
Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon
Respond to Hot Terminal, SSA Alerts and email messages identifying problems
Identify and report Z/OS, JES3, Top Secret and other underlying system software problems
Identify and troubleshoot CICS and database problems
Download CICS system and application dumps
Perform CICS system dump analysis and provide recommendations
Troubleshoot DB2, Oracle and IDMS problems
Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems
Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem including how the problem was detected, resolution alternatives and reasoning for the course of action taken
Monitor WebSphere MQ and WebSphere Application Server (WAS) applications using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex, Introscope, Dynatrace and ABEND Aid to identify and isolate problems
Monitor more than 700 CICS regions in production, training and integration environments using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex and ABEND Aid to identify and isolate problems
Update all troubleshooting databases as needed via SMAB's internal reporting mechanism (the Greenbook) detailing event and actions taken, and opening and closing associated CAPRS tickets as requested, publicly documenting problem or resolution information
Qualification
Required
5 or more years of technical experience with mainframe demand, capacity, and performance management
2 or more years of Tivoli Enterprise tools, DB2 and CICS region management and maintenance experience
Experience integrating new technologies with existing technologies
Experience implementing technologies with enterprise-wide impact
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience managing major projects from end to end
Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc
Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems
Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon
Respond to Hot Terminal, SSA Alerts and email messages identifying problems
Identify and report Z/OS, JES3, Top Secret and other underlying system software problems
Identify and troubleshoot CICS and database problems
Download CICS system and application dumps
Perform CICS system dump analysis and provide recommendations
Troubleshoot DB2, Oracle and IDMS problems
Demonstrate CICS programming experience using Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems
Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem including how the problem was detected, resolution alternatives and reasoning for the course of action taken
Monitor WebSphere MQ and WebSphere Application Server (WAS) applications using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex, Introscope, Dynatrace and ABEND Aid to identify and isolate problems
Monitor more than 700 CICS regions in production, training and integration environments using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex and ABEND Aid to identify and isolate problems
Update all troubleshooting databases as needed via SMAB's internal reporting mechanism (the Greenbook) detailing event and actions taken, and opening and closing associated CAPRS tickets as requested, publicly documenting problem or resolution information
Preferred
Maintain operating system performance parameters
Performs mid-level troubleshooting
Monitor critical system resources
Real-time performance monitoring
Supports operating system upgrades
Review workload delay data to determine root cause and effect on system throughput
Provide On-call 7 x 24 rotation, weekend work, etc
Works through differences of opinion with others in an objective and constructive manner to achieve results while maintaining composure when dealing with difficult people and challenging situations
Speaks effectively, clearly communicating thoughts in person and in writing, ideas, and information in groups and/or in one-on-one discussions
Demonstrates enthusiasm, concern, and a sense of urgency for issues that are important to others
Actively involved in the team process by making suggestions, proposing solutions, and researching problems
Company
The Amatriot Group
The Amatriot Group (formerly Government Tactical Solutions) is a talent solutions firm built on almost 15 years of experience delivering mission-critical support to the intelligence, defense, and national security sectors of the federal government.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase