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Berkley Technology Services · 2 months ago

VP, Claims (Remote)

United States

Full-time

Remote

Director/Executive

$175K/yr - $250K/yr

15+ years exp

Berkley Small Business Solutions (BSB) is committed to providing small business customers with innovative solutions and insurance products. The VP of Claims is responsible for the overall direction of claims management, driving effective claim handling strategies, and ensuring compliance with best practices to enhance customer experience.

Information TechnologyProject ManagementSoftware

Responsibilities

This position has overall executive management responsibility for the claims function

The VP of Claims affects our company top to bottom; leading on best practices, outcomes, innovation, data analysis, and people will allow us to create best outcomes for our clients and offer a great customer experience

This role is responsible for the overall direction of claims management and practices of the company

This includes oversight for developing, implementing, and managing policies and procedures to enhance the processing, investigation and settlement of claims

This position contributes to organizational profitability by driving effective claim handling strategy and managing loss costs and claim expenses

This position owns the following, in addition to other responsibilities as the role evolves:

• Vision, planning and execution to create a best in class claims organization

• Recruiting, direction, leadership, development and management of all claim’s personnel, including, establishing and monitoring authority levels, making claim assignments and approving payments and reserve requests

• Direction, leadership, and development of the department’s internal quality audit process to ensure compliance of best claim practices, processes and procedures

• Develop and implement policies and procedures which meet the needs of the company, customers, regulatory requirement, and audit controls

• Establish the organizational structure, environment, and accountability of the claims operations in order to deliver services to the business. The development and use of metrics and analytics to identify trends and drives the department’s success

• Develop and manage relationships with outside vendors, consultants, contractors, and other Berkley companies in line with company policies and guidelines

• Developing and maintaining claim/ legal resources to include attorneys, adjusters and expert witnesses and related responsibilities to include internal and external litigation guidelines, panel counsel and litigated claim outcomes

• Collaboration with multiple departments to ensure sound reserving practices are in place and maintained

• Round Table Discussions in accordance with department best practices

• Ensuring compliance requirements are met through Large Loss Reporting to the WRB organization and reinsurers

• Supports and communicates Claim philosophies and builds business relationships with customers

• May perform other functions as assigned

Qualification

Multi-line insurance claimsClaims management experienceCommercial claim handlingAnalytical skillsRegulationsConstructive feedbackCreativeCommunicationProblem solvingInnovative

Required

15+ years of multi-line insurance claim experience

8+ years of management experience

Possess a working knowledge of all functional aspects of insurance company and third-party administrator (i.e. claims, underwriting, marketing, loss control, etc.)

Knowledge of policy issuance, endorsement and premium audit matters

Technical proficiency in all aspects of commercial claim handling

Excellent analytical skills

Innovative and creative

Excellent communication skills

Ability to give constructive feedback

Ability to problem solve and make decisions

Knowledge of state/territory regulations and issues

Four-year degree, JD or CPCU preferred