Software Implementation Specialist jobs in United States
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keycentrix™ · 2 months ago

Software Implementation Specialist

positionWichita, KS
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Keycentrix, LLC is a provider of software and IT services to the pharmacy and healthcare industry. The Software Implementation Specialist is responsible for analyzing customer operations, determining functional needs for software implementation, and delivering specialized onboarding and training programs. This role requires excellent communication skills and the ability to manage customer relationships effectively.

Information ServicesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Consult with users to determine the functional specification required for implementation of our software
Troubleshoot and resolve architectural issues reported by customer during workflow engineering or escalated from a customer support representative
Maintain ongoing relationship with each customer in assigned portfolio
Drive customer loyalty through actionable advice and articulate product knowledge
Maintain expert knowledge of all Keycentrix products including hardware, software, etc
Manage implementation projects and provide status updates to leadership internally and externally
Identify opportunities to improve customer care operational efficiencies
Ensure clear, prompt, and efficient communication
Provide ongoing consultation on technical operations
Ensure all products are delivered in a timely manner in accordance with solution architecture and ensure customers receive effective training that reduces their needs to burden customer care with training issues. Duties may require up to 50% travel
Some availability to deploy/configure applications after hours
Continually identify and improve the training methodologies for Keycentrix
Successfully migrate customers from Sales to Customer Care
Program and script customer query and reports
Program custom labels, invoices, and packing slips
Design and help implement solutions for external application programming interfaces
Experience in Microsoft Office Suite
Proficient with computers and technology
Strong verbal/communication skills

Qualification

Software development knowledgeSQLXMLMicrosoft Technology AssociateProject management certificationMulti-taskingDependabilityCommunication skillsTeamworkTime management

Required

Great communications skills
Comfortable working in a team atmosphere
Multi-task oriented
Display a positive disposition
Not easily discouraged
Demonstrate an attitude of learning
Seek to understand and grow
Track record of dependability, consistency, and follow-through
Ability to structure consultations to fit circumstances using systems analysis techniques and procedures
Education or background related to the technical complexities of software development and user interfaces
Consult with users to determine the functional specification required for implementation of software
Troubleshoot and resolve architectural issues reported by customers
Maintain ongoing relationship with each customer in assigned portfolio
Drive customer loyalty through actionable advice and articulate product knowledge
Maintain expert knowledge of all Keycentrix products including hardware and software
Manage implementation projects and provide status updates to leadership
Identify opportunities to improve customer care operational efficiencies
Ensure clear, prompt, and efficient communication
Provide ongoing consultation on technical operations
Ensure all products are delivered in a timely manner in accordance with solution architecture
Ensure customers receive effective training that reduces their needs to burden customer care with training issues
Availability to deploy/configure applications after hours
Continually identify and improve the training methodologies for Keycentrix
Successfully migrate customers from Sales to Customer Care
Program and script customer queries and reports
Program custom labels, invoices, and packing slips
Design and help implement solutions for external application programming interfaces
Experience in Microsoft Office Suite
Proficient with computers and technology
Strong verbal/communication skills
Ability to communicate effectively
High level of alertness, concentration, accuracy, and time-management

Preferred

Certified Microsoft Technology Associate: IT Infrastructure
Experience with SQL
Experience with XML
Knowledge of the software development lifecycle
Certified Pharmacy Technician or 3 years Pharmacy Technician experience
Experience in other healthcare-related occupations
Project management related certifications (PMP, CAPM, etc.)
Bachelors Degree

Company

keycentrix™

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Keycentrix™ is a premier provider of business-enhancing software and technology for pharmacies.
dateFounded in 1974
location
Wichita, Kansas, USA
people-size51-200 employees
web-link
https://keycentrix.com/

H1B Sponsorship

keycentrix™ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Paula Johnson
VP, Strategic Partnerships & Projects
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Recent News

PR Newswire
Keycentrix and UST Announce Strategic Partnership to Drive Innovation and Scale
2025-01-09
Wichita Business Journal
Coolest office in Wichita submission: Keycentrix (PHOTOS)
2024-01-05
Wichita Business Journal
A 'purpose-built' home: Keycentrix moves into its new downtown headquarters (PHOTOS)
2023-12-19
Company data provided by crunchbase