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Ricoh USA, Inc. · 2 months ago

Field Specialist, Field Services Support CIP

Bolingbrook, IL, United States

Full-time

Onsite

Mid Level

$29/hr - $30/hr

Ricoh USA, Inc. is a leading provider of technology and services, and they are seeking a Field Services Support Specialist II. The role involves delivering technical service, training, and support for Ricoh's product offerings while managing customer relationships and contributing to service improvements.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Configure, install, troubleshoot, network, and maintain Ricoh products and services

Analyze complex data to drive service improvements

Identify and promote upgrades and usage opportunities for Ricoh solutions

Assemble and adjust equipment per specifications; share product expertise

Lead or coordinate team efforts when needed

Deliver full-service support including customer training and workflow optimization

Promote Ricoh’s support offerings and anticipate customer needs

Build and maintain professional relationships with customers and Ricoh teams

Represent Ricoh with professionalism and integrity

Manage a full workload while meeting response, repair, and quality targets

Follow field call management protocols and workload procedures

Complete logs, reports, and tracking tasks accurately and on time

Maintain inventory (car stock or on-site) as assigned

Ensure compliance with company policies and documentation standards

Meet productivity benchmarks based on experience and workload

Participate in Ricoh’s Extra Value programs (e.g., CS212) and bill accordingly

Take on additional duties as assigned

Qualification

Technical proficiencyCustomer engagementMicrosoft OfficeProblem-solvingInterpersonal skills

Required

Valid driver's license and auto insurance (for roles involving travel)

High school diploma required

Must meet certification standards outlined in Ricoh's Technology Services Training Role Inventory

Self-driven, goal-oriented, and committed to continuous learning

Strong multitasking, prioritization, and problem-solving abilities

Excellent communication, organizational, and interpersonal skills

Professional under pressure; adept at navigating technical and customer challenges

Proficient in Microsoft Office and mobile/computer technologies

Preferred

Technical coursework in computers, electronics, or networking preferred

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)