Lumens Groep · 2 months ago
B2B Account Manager
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expLumens is a leader in luxury home furnishings, lighting, and décor, serving various design sectors. They are seeking a B2B Account Manager to grow strategic relationships with existing clients and cultivate new ones through their San Francisco Design Gallery and online presence, focusing on consultative selling and account development.
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Responsibilities
Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales
Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution
Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories
Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences
Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor
Engage in outbound and inbound activities via San Francisco based Design Gallery, phone call, email, and chat
Create and execute account strategies that align with client goals and Lumens’ business objectives
Maintain a proactive and organized pipeline, using CRM tools to track touchpoints, forecast sales, and prioritize outreach
Coordinate closely with internal teams—Product, Customer Operations, Fulfillment, and Finance—to ensure seamless order processing and project delivery
Provide timely updates and solutions for project timelines, product availability, pricing, and shipping logistics
Stay informed on industry trends, product launches, and client purchasing behavior within the design ecosystem
Utilize sales analytics and reporting tools to monitor performance and inform strategy
Represent the Lumens brand with integrity and enthusiasm, ensuring clients receive expert guidance and white-glove support
Contribute feedback to improve our sales team offerings, customer experience, and go-to-market initiatives
Qualification
Required
5+ years of B2B sales experience, preferably in the design, furnishings, or luxury goods space
Proven track record of building client relationships, growing revenue, and managing large, multi-product deals ($100K+)
Understanding of the design industry, including sourcing cycles and procurement behaviors
Familiarity with interior design projects across residential, hospitality, or commercial segments
Strong organizational skills with proficiency in Salesforce (or other CRM), sales reporting, and project tracking tools
Experience navigating a high-growth, e-commerce-driven environment
Benefits
Access to health benefits
401k
3 weeks annual paid time off
Company
Lumens Groep
Mensen, daar draait het om bij Lumens. Mensen die allemaal een kans verdienen om deel te nemen aan de maatschappij.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase