Kea · 2 months ago
Client Support Specialist
Rockwall, TX
Full-time
Onsite
New Grad, Entry Level
$43K/yr - $57K/yrKEA is a company that offers the EDOiQ software platform for economic development organizations. They are seeking a proactive and personable Client Support Specialist to manage client onboarding and provide ongoing support, ensuring a seamless client experience with the software.
Information TechnologyNatural Language ProcessingRestaurantsSales AutomationSoftware
Responsibilities
Lead new client onboarding, including data imports, account setup, and user training
Conduct live client trainings via Microsoft Teams and occasional webinars
Provide responsive and professional support to clients via email, chat, and meetings
Submit and track bug reports and feature requests, collaborating closely with the Product Manager and development team
Maintain accurate client records within Salesforce and project tracking systems (e.g., Monday.com)
Keep clients informed about new releases, system updates, and best practices
Manage and prioritize incoming support requests to ensure timely resolution
Assist clients with project setup, requiring basic understanding of economic development project workflows
Evaluate and communicate the prioritization of client feature requests based on business impact and cross-client needs
Partner with the sales team during onboarding and handoff phases to ensure continuity and customer satisfaction
Qualification
Required
Proficiency in Microsoft Excel, including importing, cleaning, and organizing data
Comfortable learning and navigating SaaS products and new technology tools
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to balance multiple client requests with professionalism and empathy
Preferred
Experience with CRM systems (Salesforce) or project tracking tools (Monday) is a plus
Familiarity with economic development or local government is helpful but not required
Benefits
Full health benefits
Full dental benefits
401(k) 4% automatic contribution
Competitive compensation
9/80 opportunities
Company
Kea
kea empowers restaurants to operate more intelligently and own their relationship with customers.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$30.71MKey Investors
MarbruckStreamlined
2025-06-26Series Unknown· $13.71M
2020-11-20Series A· $10M
2019-05-15Seed· $6.7M
Leadership Team
Adam Ahmad
Founder & Chief Executive Officer
Recent News
FF News | Fintech Finance
2025-11-25
2025-10-15
2025-10-02
Company data provided by crunchbase