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DLL · 3 months ago

Customer Service Representative I

Wayne, PA, United States

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $67K/yr

DLL is a multinational business focused on collaboration and innovation. The Customer Service Representative I serves as the primary contact for customers, addressing their needs through various communication channels in a contact center environment.

BankingFinanceFinancial ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Efficiently address customer and vendor needs through answering inbound customer calls, emails and chats in a call center environment

Respond to customer request providing confirmation/information within the required timeframe

Request lease payoff quotes and provide conditional sales buyout quotes

Process payment requests and answer payment inquiries

Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc

Answer general inquiries regarding tax, insurance, end of lease etc

Assist customers with technical related issues. Examples include password reset, log in issues, general portal navigation inquiries etc

Update general customer account information. For example, billing address, contact information, payment information etc

Additional tasks as assigned by Team Lead

Qualification

Customer service skillsDocumentation managementKYCCompliance awarenessEffective communicationMultitaskingTeam collaborationAttention to detailAdaptability

Required

Strong, demonstrated customer service skills

Strong awareness of KYC and Compliance requirements

Ability to effectively communicate both verbally and written with team members, existing clients, and members of the internal risk and commercial communities

Ability to successfully multitask high priority items while ensuring work quality expectations are met

Ability to work in a team across geographical locations within different operating systems

Strong attention to detail and the ability to multitask are critical to the roles success

Ability to adapt to changes in processes and procedures when required

Preferred

Documentation management experience preferred, but not required

Benefits

Two working days per year volunteering for a local charity.

Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

Flexible hours with possibility to work from home

Career development opportunities: online learning, member development programs.

Healthcare benefits

401k matching

Vacation

Sick leave

Parental leave

Possible discretionary bonuses

Company

DLL

Glassdoor4.0

DLL is a global provider of integrated financial solutions for the entire asset life cycle.

Founded in 1969

Eindhoven, Noord-Brabant, NLD

5001-10000 employees

http://dllgroup.com

H1B Sponsorship

DLL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (13)

2023 (22)

2022 (23)

2021 (20)

2020 (17)