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The Reynolds and Reynolds Company · 2 days ago

Customer Service Specialist

North Andover, MA

Full-time

Onsite

Entry Level

1+ years exp

The Reynolds and Reynolds Company is looking for a Customer Service Specialist to join their growing team. In this role, you will provide excellent customer service to clients supporting their software as a service (SaaS) product, troubleshooting and resolving issues while acting as a liaison between customers and other departments.

AutomotiveRetailSales

Responsibilities

Offer excellent customer service assisting our clients with our software-as-a-service products via phone and email

Leverage, develop and maintain a knowledgebase of problems and solutions to assist your teammates

Provide accurate documentation in our ticketing system on each customer interaction noting details in incident or request, customer contact information, and progress or resolution

Provide helpful, friendly support explaining application functionality, assisting customers to increase their own knowledge of our software

Troubleshoot and resolve navigation, software usage, and/or system and connectivity issues, escalating when necessary to ensure timely resolution

Qualification

Customer service experienceTroubleshooting softwareMS Office proficiencyBilingual in SpanishCommunication skillsProblem solving abilities

Required

Must have 1+ years of experience in customer service

Proficient in MS Office products

Excellent written and verbal communication skills

Strong problem solving and follow-up abilities

Preferred

College Degree preferred

Experience troubleshooting and training customers on software products preferred

Bilingual in Spanish preferred

Benefits

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866

Dayton, Ohio, USA

1001-5000 employees