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Shuttlelift · 2 months ago

Aftermarket Sales - Technical Support Representative

Sturgeon Bay, WI

Full-time

Onsite

New Grad, Entry Level

Marine Travelift is a growing manufacturer of customized boat handling systems, and they are seeking an Aftermarket - Technical Support Representative to join their team. The role involves providing technical support to customers, scheduling field service technicians, and ensuring high-quality service delivery that meets customer expectations.

ConstructionCustomer ServiceManufacturingPlastics and Rubber ManufacturingSupply Chain Management

Responsibilities

Support customers with technical advice to support our product in the field

Change customer concerns/complaints to supported customer needs

Assist customers in developing solutions to meet their needs

Add and remove work assignments for Field Service Technicians

Monitor service-delivery to ensure it meets quality standards and the customer’s needs

Resolve service-related issues and customer complaints in a timely manner

Complete all other duties and responsibilities that are assigned

Qualification

Technical supportHydraulics experienceElectrical systems experienceHeavy equipment experienceOrganizational skillsComputer skillsCommunication skillsDetail-oriented

Required

A technical background/ mechanical aptitude background experience in sales & customer support together

Good organizational skills, be detailed orientated and be able to learn effectively

Good communication skills (both verbal and written)

Good computer and system processing skills

Preferred

Related work experience or an associate's degree in business (or related field) is a plus

Experience in Hydraulics and electrical system is a plus

Experience with heavy equipment is a plus

Benefits

Health, dental, vision, and life insurance plans which are available the first of the month following your date of hire with Health Saving Account (HSA) plan with employer contribution

Paid vacation and paid holidays available on day one

Participation in the company’s bonus incentive plan

Eligibility in our 401K benefit plan with company match after 30 days of employment

Job training and advancement opportunities