Acrisure · 12 hours ago
Quality Assurance Analyst
Oak Ridge, TN
Full-time
Hybrid
Entry, Mid Level
2+ years expAcrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services. The Quality Assurance Analyst is responsible for defining, implementing, and maintaining rigorous quality standards across all departments, call center operations, and the entry-level underwriting support group.
Financial ServicesInsuranceInsurTech
Responsibilities
Define clear, measurable QA metrics and KPIs for call center and underwriting support operations
Conduct regular audits of calls, chats, emails, and underwriting support tasks for compliance and quality
Develop and maintain QA scorecards, generating weekly and monthly reports on team performance
Provide timely, constructive feedback and coaching to team members and leads
Collaborate with training and operations to design workshops, refresher courses, and job aids
Identify and address gaps in performance with personalized development plans
Analyze root causes of recurring quality issues and recommend process improvements
Work closely with leadership to align QA objectives with business goals
Participate in cross-functional initiatives to pilot new quality measures
Qualification
Required
Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field
Minimum 2 years of quality assurance experience, preferably in a call center or insurance underwriting environment
Proficiency with QA tools and MS Office (Excel, PowerPoint)
Exceptional attention to detail and ability to translate data into actionable insights
Excellent communication and coaching skills
High integrity, confidentiality, and ability to manage multiple priorities in a dynamic environment
Benefits
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2025-12-08
Company data provided by crunchbase