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Plymouth Rock Assurance · 7 hours ago

Senior Claims Representative, Liability

Boston, MA

Full-time

Onsite

Senior Level

$82K/yr - $106K/yr

5+ years exp

Plymouth Rock Assurance is a leading insurance company with a strong reputation for service, managing over $2 billion in personal and commercial auto and homeowner’s insurance. They are seeking a Senior Claims Representative for liability claims who will conduct thorough investigations, provide coverage opinions, negotiate settlements, and ensure compliance with industry standards while delivering exceptional customer service.

Auto InsuranceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims

Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices

Ability to recognize potential subrogation opportunities

Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated

Provide clear and accurate coverage opinions to internal stakeholders and insured parties

Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims

Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions

Ensure compliance with industry standards and best practices in claims handling

Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process

Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment. Work well under pressure

Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims

Qualification

Liability claims adjustingInsurance policy knowledgeNegotiation skillsClaims management softwareCommunication skillsCustomer serviceConflict resolutionProblem solving

Required

Bachelor's degree from an accredited four year college or university

Must have experience handling Litigated files

Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality

Minimum of 5 years of experience in liability claims adjusting

Strong knowledge of insurance policies, coverage issues, and relevant legal principles

Excellent negotiation and communication skills

Proficient in claims management software and Microsoft Office Suite

Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction

Benefits

Paid time off

Free onsite gym at our Boston location

Tuition reimbursement

Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)

Robust health and wellness programs

Auto and home insurance discounts

Matching donation opportunities

Annual 401(k) employer contribution

Various Paid Family leave options including Paid Parental Leave

Resources to promote professional development

Convenient locations and pre-tax commuter benefits

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)