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Sidley Austin LLP · 2 days ago

Enterprise Operations Senior Analyst

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$102K/yr - $118K/yr

5+ years exp

Sidley Austin LLP is seeking an experienced and ITIL-certified Enterprise Operations Senior Analyst who will lead major incident management and ensure operational stability across their global IT Operations Center. The role involves overseeing incident response, proactive monitoring, and operational improvements in both on-premises and cloud environments.

AdviceConsultingFinanceFinancial ServicesLegal

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Serve as Incident Commander during critical outages and high-priority incidents, leading technical bridge calls, directing escalation paths, and ensuring rapid service restoration

Manage real-time communications and provide timely updates to executives, stakeholders, and global teams

Maintain composure, clarity, and authority in high-pressure situations

Responsible for real-time monitoring of mission-critical infrastructure and enterprise applications using tools such as Splunk, SolarWinds, Dynatrace, AppDynamics, ThousandEyes, and SCOM

Conduct proactive health checks, leverage automation scripts, and resolve anomalies before they escalate into incidents

Collaborate with internal teams and vendors to escalate and resolve complex infrastructure and application issues

Perform deep-dive troubleshooting across server OS (Windows/Linux), virtualization platforms (VMware), networking protocols (TCP/IP, DNS, DHCP), and hybrid cloud environments (Azure)

Utilize scripting (Python, PowerShell, VBScript) to support diagnostics, automation, and performance optimization

Generate clear and professional shift handover reports, incident retrospectives, and trend analyses

Contribute to continuous improvement through metrics tracking, process refinement, and knowledge management

Qualification

ITIL CertificationMajor Incident ManagementInfrastructure MonitoringAzure Cloud ExperienceScripting PythonScripting PowerShellServiceNowWindows/Linux KnowledgeVMware ExperienceCisco NetworkingAnalytical SkillsCommunication SkillsOrganizational SkillsAttention to DetailInterpersonal Skills

Required

A minimum of 5 years of experience in IT operations or NOC/ITOC environments

A minimum of 5 years of proven leadership in Major Incident Management (bridge call facilitation, executive communications, service restoration)

Advanced expertise with infrastructure monitoring suites (Splunk, Datadog, ThousandEyes, AppDynamics, Dynatrace, SolarWinds)

A minimum of 5 years of hands-on technical knowledge across Windows, Linux, VMware, and Cisco networking

Strong Azure cloud and hybrid IT infrastructure experience

Proficiency with ServiceNow or equivalent ITSM platforms

Strong scripting capabilities (Python, PowerShell, VBScript)

Exceptional communication skills (verbal, written, executive-level updates)

Preferred

ITIL Foundation Certification

Bachelor's degree in Information Technology, Computer Science, or related field

Experience supporting Microsoft System Center Suite, Office 365, and collaboration platforms such as Zoom

Prior experience in legal industry IT environments with strict SLA expectations

Demonstrated success in operational improvements (runbook creation, automation, KPI tracking)

Benefits

Bonus eligibility

Comprehensive benefits program

Company

Sidley Austin LLP

Glassdoor4.1

Sidley is an elite global law firm.

Founded in 1866

Chicago, Illinois, USA

1001-5000 employees

http://www.sidley.com

H1B Sponsorship

Sidley Austin LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (51)

2024 (36)

2023 (17)

2022 (33)

2021 (20)

2020 (23)