On-Ramps · 22 hours ago
Director of Membership at Central Synagogue
New York, NY
Full-time
Hybrid
Director/Executive
$160K/yr - $180K/yr
10+ years expCentral Synagogue is a thriving Reform congregation known for its innovation and inclusivity. The Director of Membership will serve as the chief liaison for over 3,000 member families, enhancing their experience and engagement while overseeing membership processes and strategies.
ConsultingHuman Resources
Responsibilities
Serve as the face of Central Synagogue and as a trusted point of contact amongst the Synagogue's current and prospective members, managing the membership waitlist, answering questions, and addressing concerns in a timely, thoughtful, and fair fashion
Make and implement recommendations about membership dues and fees, along with principles around financial aid
Orchestrate and facilitate a seamless member experience for the High Holy Days and other critical programs and events as needed, including managing complex communications and logistics (e.g. seating arrangements, ticket distribution, etc.) and responding to member issues or requests as they arise
Stay abreast of member questions, concerns, and trends, and work collaboratively to respond to and incorporate member feedback and better integrate members into broader institutional life
Proactively identify and connect with any members whose engagement with the Synagogue has declined, ideating creative ways to reconnect them with the Central community
Oversee the organization's usage, maintenance, and continuous improvement of Salesforce for both membership management (e.g. as a CRM) and internal purposes in partnership with other departments (e.g. as an intranet in coordination with HR)
Leverage Salesforce to document and analyze member data to identify trends and outliers in Central's membership experience
Serve as a Salesforce super user and chief evangelist amongst the team, demonstrating exceptional mastery of the tool and promoting proper usage across the broader organization
Spearhead the change management, communications, and training efforts necessary to grow the team's capabilities and confidence in leveraging Salesforce effectively
Serve as the primary partner and point of contact for the organization's Salesforce consultant, ensuring effective utilization of this important relationship
Administer membership survey(s) as agreed, including to calculate the Synagogue's 'Belonging' score and capture additional data as needed in order to analyze and understand Central's membership experience
Partner with other departments to support the coordination of their own member surveys, providing oversight and assistance as needed
Develop fair, equitable, and repeatable policies and procedures for addressing member requests and concerns; implement principled decision-making with consistency and integrity across various membership issues
Serve as an evangelist and champion of new tools and technologies to support Central's membership experience and organizational needs
Lead, develop, and coach a talented team of 5 to implement and iterate on the Synagogue's membership engagement strategy and supporting CRM
Collaborate cross-functionally to execute on membership engagement initiatives, in partnership with the Synagogue's Clergy and Adult and Youth & Family Engagement teams, among others
Advise the Executive Director on any notable trends or outliers within member experience, including escalating critical concerns when necessary
Report periodically on membership trends and growth to the Board of Trustees
Help to shape and support Central's growth strategy in response to the considerable inbound interest and organic growth the Synagogue is experiencing
Qualification
Required
10-12 years of professional experience, including 7 years in a membership engagement or customer service function, or similar roles
At least 7 years of strong people management experience, with an ability to balance delegation and control and hold teams accountable for results by creating a culture of ownership
Experience with CRM management and iteration; Salesforce strongly preferred
Highly empathetic, respectful, and responsive in dealing with others; adept at perspective-taking, building rapport, and finding common ground
Calm, measured, and cool under pressure; resilient in the face of various member demands and challenges
Capable of acting fairly and decisively during times of stress; flexible and adaptable to changing priorities while demonstrating grace under pressure
Strong critical thinking skills, including thoughtful, principled, and fair decision-making and the ability to implement those decisions fairly, consistently, and with integrity
Entrepreneurial mindset and desire to improve upon the status quo; approaches situations creatively, connecting previously unrelated ideas and seeing information in new ways
Highly tech savvy; adept at mastering new tools and driving adoption, as well as leveraging technology to drive outcomes
Clear and compelling communications skills, both verbally and in writing, with the ability to effectively represent Central Synagogue to a wide array of stakeholders
Robust organizational and project management skills with an overall execution orientation and an ability to work independently and within teams to manage complex projects in a fast-paced and dynamic environment
Participation in the Jewish faith is not required though if not already oriented, the Director of Membership will need to learn the basics of Reform Judaism, the Jewish calendar, and High Holy Days
Benefits
Extensive benefits package designed to meet the needs of our dedicated and diverse community
Company
On-Ramps
On-Ramps is a full-service search firm that helps mission-driven organizations within the social sector recruit the best talent available.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Harry W.
Founding Partner
Nakia James-Jenkins, SPHR, SHRM-SCP
Partner & Head of HR & Operations
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