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Planned Systems International · 1 day ago

Customer Service Technician

El Paso, TX

Full-time

Onsite

New Grad, Entry Level

ProSphere, a Planned Systems International company, is seeking several individuals for the position of Customer Service Technician. The role involves providing Tier 1 IT customer support for end-user requests, troubleshooting basic IT services, and managing trouble tickets in a fast-paced environment.

Software

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals

Analyze and report daily on ticket resolution to an established weekly ticket closure rate

Troubleshoot basic IT services as needed and assist customers with reported issues

Will use an automated ticketing system on a daily basis

Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment

Will be responsible for all assigned trouble tickets from creation to resolution

Qualification

Troubleshooting skillsProblem resolution skillsTechnical certificationsIT support experienceFederal governmentCustomer service skillsCommunication skills

Required

Candidate must be a U.S. Citizen

Must live within 1 hour of the facility (10767 Gateway West, El Paso, TX)

Candidate required to be onsite once a week

Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)

Minimum high school diploma

Excellent customer service and communications skills required

Demonstrable troubleshooting and problem resolution skills for desktops and laptops

Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

May be required to lift up to fifty (50) pounds

Ability to work overtime required on occasion

Ability to sit at a workstation for long periods of time