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Avanath Capital Management, LLC · 3 days ago

Leasing Specialist

420 Berry Street, San Francisco, California 94158

Full-time

Onsite

Entry, Mid Level

$28/hr - $30/hr

2+ years exp

Avanath is a leading property management company focused on providing affordable housing. The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community, ensuring exceptional customer service and a sense of community.

Commercial Real EstateReal Estate

Responsibilities

At all times, regardless, provides A+ customer service

Greet and qualify all prospects

Record all telephone and in-person visits on guest cards

Inspect models and available 'market-ready', communicate related service needs to the Community Manager

Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale

Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements

Update availability report, process applications for approvals

Ensure the apartment is ready for the resident to move in on the agreed date

Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs

Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community

Assist in monitoring renewals. Distribute and follow up on renewal notices

Accept rental payments

Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis

Maintain current resident files

Distribute all company or community-issued notices

Maintain accurate monthly commission records on leases and renewals for bonus purposes

Assist the management team with other various tasks as required

Consistently implement policies of the community

Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments

Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily

Maintain open communication with Community Manager and Maintenance Supervisor

Contribute to the cleanliness and curb appeal of the community on a continuing basis

Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry

Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable

Qualification

Customer serviceSales experienceYardi VoyagerLow-income housing experienceBilingual (English & Spanish)Computer knowledgeProfessional attitudeActive listeningTeamwork

Required

Passion for providing exceptional customer service

2+ years of sales and/or customer relations experience

Low-income housing & Tax Credit experience is highly desired

Bilingual (English & Spanish) highly desired

Thrives in a fast-paced environment

Flexible schedule that may include evenings and weekends

Solid computer knowledge, Windows (Word, Excel), internet, and e-mail

Working knowledge of Yardi Voyager Property Management software

Benefits

Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!

Company

Avanath Capital Management, LLC

Avanath Capital Management is a private real estate investment manager generating attractive risk-adjusted returns through current income and capital appreciation from its investments.

Founded in 2008

Irvine, California, USA

201-500 employees