Dane Street · 2 months ago
NY IME Operations Manager
United States
Full-time
Remote
Mid, Senior LevelDane Street is a company focused on maintaining a positive working environment that promotes client satisfaction. The NY IME Operations Manager is responsible for overseeing the profitability of the regional operations center, managing staff performance, and ensuring high-quality customer service and timely delivery of reports.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesHealth InsuranceInsurance
Responsibilities
The Operations Manager drives revenue growth by delivering excellent Customer service
This includes meeting scheduling best practices and turnaround time requirements
Ensuring the timely delivery of high quality reports
Managing client inquiries in a timely manner
Ensuring that client invoices adhere to the agreed upon fee schedule
Overseeing the proper selection of physicians
Specifically ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule
Building relationships with key physicians to ensure panel retention
Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists
Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets
Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients
Conducts performance evaluations that are timely and constructive
Handles discipline and termination of employees as needed and in accordance with company policy
The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis
Responsible for the overall production, performance, and quality of the assigned region
Plans and organizes daily activities related to production and operations
Measures productivity by analyzing performance data, financial data, and activity reports
Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations
Determines labor needs to meet production goals
Oversee the deposition process at the request of the client or defense counsel
Other duties & special projects, as assigned and based on business needs
Qualification
Required
Oversee and ensure the overall profitability of the regional operations center
Reaching and exceeding financial & referral goals
Properly managing staffing efficiencies throughout the team
Managing performance expectations & improvements for existing staff
Present management with regular reporting on any topic requested by the management team
Drive revenue growth by delivering excellent customer service
Meeting scheduling best practices and turnaround time requirements
Ensuring the timely delivery of high quality reports
Managing client inquiries in a timely manner
Ensuring that client invoices adhere to the agreed upon fee schedule
Overseeing the proper selection of physicians
Ensuring that the team selects the most appropriate physician based on the claimant's location, the required specialty, and the most appropriately priced physician based on the client's fee schedule
Building relationships with key physicians to ensure panel retention
Monitoring key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists
Ensuring the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets
Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients
Conducting performance evaluations that are timely and constructive
Handling discipline and termination of employees as needed and in accordance with company policy
Joining the Sales staff for client visits on an as needed basis
Responsible for the overall production, performance, and quality of the assigned region
Planning and organizing daily activities related to production and operations
Measuring productivity by analyzing performance data, financial data, and activity reports
Coordinating with other support departments such as human resources, finance, and IT and BA to ensure successful production operations
Determining labor needs to meet production goals
Overseeing the deposition process at the request of the client or defense counsel
Company
Dane Street
Dane Street is an insurance company that offers review and evaluation services for workers compensation, health, and to some businesses.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Remillard
Chief Operating Officer
Greg Powers
Chief Marketing Officer/SVP Sales
Recent News
EIN Presswire
2025-07-23
2025-05-23
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