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Vertiv · 4 days ago

Field Service Technician - Green Bay, WI

Green Bay, WI

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Vertiv is a global leader in mission-critical infrastructure technologies for applications in data centers, communication networks, and commercial environments. The Field Service Technician is responsible for scheduled and remedial service on UPS and power distribution products, while maintaining excellent rapport with customers and ensuring compliance with safety and administrative guidelines.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Perform service tasks as assigned and as per company policies and procedures

Capable of working under direct supervision or independently based upon training completion

Render on-site and phone assistance to customers

Communicate with Technical Support on technical or procedural issues

Implement Field Change Notices per published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Operate in a safe manner in accordance with published safety guidelines

Maintain and operate company vehicle in accordance with local laws and company policy

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – “14 hours rule”

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines

Maintain individual inventory and perform cycle counts in accordance with company policy

Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment

Strive to provide all customers a “first time fix” for their equipment

Maintain customer satisfaction rates per company guidelines

Attend Customer Meetings as required

Maximize productivity by combining service opportunities

Complete all technical and administrative work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate per company guidelines

Perform inventory cycle counts per company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

Qualification

Electrical test equipmentBasic site evaluationTechnical documentationASEETAMEETMicrosoft OfficeCustomer communicationTime managementCollaboration

Required

High School or Vocational School Diploma

0-2 years of relevant industry experience

Communicate professionally and respectfully in both written and verbal forms

Manage time effectively by prioritizing and balancing technical tasks with administrative tasks

Collaborative with peers, customers, suppliers, and leadership

Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

Make basic site evaluation skills to include: environmental temperature, and general operating conditions

Familiarity with electrical / electronic test equipment and fundamentals

Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks

Employ elementary fix/repair techniques based on directed supervision

Complete service tasks and return unit to full operating conditions based upon directed supervision

Summarize and report all work related tasks performed in written and verbal form

Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)

Travel to customer sites is required within the assigned district and sometimes outside of assigned district

Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds

Valid driver's license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 years