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Sentar Inc. · 2 months ago

Help Desk Analyst II

Shaw Heights, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sentar Inc. is dedicated to developing critical talent for cybersecurity, intelligence, analytics, and systems engineering solutions. They are seeking a Help Desk Analyst II to provide Tier 1 technical support, manage user accounts, and coordinate issue resolution for clients at Shaw AFB.

AnalyticsCyber SecurityInformation ServicesInformation TechnologyIntelligent Systems

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues

Provide Tier 1 hands-on support to users on the AOC/CAOC floor

Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required

Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure

Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

Assist with management SIPR PKI program

Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests

Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits

Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves

Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.)

Qualification

DoD IAT Level 2IT Help Desk supportComputer Science degreeHelp Desk Remedy ticketingTroubleshooting skillsUser account managementNetwork device supportIT hardware installation

Required

Clearance Level: Secret

Certifications: DoD IAT Level 2 (Security +) or higher

Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent)