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Casella Waste Systems, Inc. · 1 day ago

Inside Sales Representative

Scarborough, ME

Full-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Casella Waste Systems, Inc. is seeking an Inside Sales Representative to drive revenue growth through proactive customer acquisition and service excellence. The role involves engaging with customers to understand their needs, providing solutions, and ensuring high customer satisfaction.

Innovation ManagementRecyclingWaste Management

Responsibilities

Builds and nurtures strong relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term retention

Manages contracts and account profitability, proactively monitoring activity and addressing issues to prevent churn

Identifies and pursues upsell, cross-sell, and new business opportunities through inbound/outbound outreach and lead conversion efforts

Conducts sales calls and prepares quotes, proposals, and contracts, supporting the full sales cycle from prospecting to close

Collaborates with marketing and sales teams to support campaigns, generate interest, and align strategies for growth

Responds promptly to customer inquiries, resolving complaints professionally and providing accurate service information

Coordinates with internal departments to ensure seamless service delivery and alignment with customer expectations

Maintains detailed CRM records, tracking customer interactions, sales activities, pipeline progress, and performance metrics

Contributes to process improvements, recommending enhancements to tools, workflows, and customer experience strategies

Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Qualification

Inside salesCustomer serviceCRM systemsB2B salesMicrosoft Office SuiteCommunication skillsInterpersonal skillsOrganizational skills

Required

Proven experience in inside sales, customer service, or account management

Legally eligible to work in the United States

High level of professionalism and customer focus

Strong communication and interpersonal skills

Ability to manage multiple tasks and prioritize effectively in a fast-paced setting

Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365

Proficiency with the Microsoft Office Suite

Detail-oriented and organized

Capable of building and maintaining strong client relationships

Preferred

Experience in B2B sales or a related industry

Ability to work both independently and collaboratively within a team environment

Benefits

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

And More.

Company

Casella Waste Systems, Inc.

Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States.

Founded in 1975