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Miele USA · 1 day ago

Appliance Repair Technician - Commercial

Princeton, NJ

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $75K/yr

Miele USA is a leading company in the premium domestic appliance sector, and they are seeking an Appliance Repair Technician to travel to customer locations for diagnosing, troubleshooting, and repairing Miele Professional Appliances. The role involves providing installation support, conducting preventative maintenance, and ensuring the upkeep of company assets while promoting teamwork and adherence to service excellence policies.

E-CommerceHome AppliancesLaundry and Dry-cleaning

Responsibilities

Support and provide installation and validation support of Professional products

Provide in-servicing on the proper use and care of all Professional products

Provide and support of preventative maintenance tasks on all Professional products

Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets

Complete all warranty & service call, validation and installation documentation in an accurate and timely manner

Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required

Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures

Mentor other Field Service Representatives in the proper repair of Professional products

Assist in display and trade show set up and support, as assigned

Assist Technical Support with telephone support, as needed

Contribute to the continuous improvement of technical documentation and technical resources

Promote teamwork and a positive work environment with all employees

Adherence to Miele Service Excellence Policy

Qualification

Electromechanical skillsPlumbing skillsMicrosoft OfficeCustomer orientationMulti-taskingCommunication skillsTeam player

Required

Up to 75% overnight travel possible

A valid driver's license

High school diploma or general education degree (GED)

Strong understanding of basic plumbing and electromechanical skills recommended

Good computer skills with knowledge of Microsoft Office

Ability to apply concepts of basic math

Ability to read, write and comprehend instructions, correspondence, and memos in English

Ability to multi-task

Ability to work professionally with colleagues and be a team player

Must be a self-motivated, customer oriented person with excellent communication skills

Ability to sit, walk and crawl occasionally

Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently

Ability to use hands repetitively and power/simple grasp constantly

Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly

Physical ability to lift, pull and push products up to 100 pounds frequently

Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally

Ability to carry items up to 6 feet occasionally

Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate

May occasionally walk on slippery or uneven surfaces

May have exposure to dust, gas, fumes or chemicals

On occasion, may use special visual or auditory protective equipment

Will occasionally climb stairs and work off elevated surfaces

Frequently work with bio-hazards