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Encore · 1 day ago

Repair Technician - Orlando, FL (WO)

Orlando, FL

Full-time

Onsite

Entry Level

$20.82/hr - $27.07/hr

1+ years exp

Encore is a company specializing in equipment repair and maintenance, and they are seeking a Repair Technician to facilitate and conduct repairs on equipment. The role involves quality control processes, inventory management, and ensuring excellent customer service while maintaining relationships with internal and external teams.

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Responsibilities

Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items

Support all Quality Control processes and procedures

Design and build miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment

Maintain relationships with vendors and order necessary parts to complete repairs

Visit Encore hotel locations to inspect gear and identify items in need of repair

Establish and provide reporting on key repair metrics and ROI

Purchase shop related items

Research and test new equipment

Prepare synopsis of benefits, costs, and downfalls of new equipment

Continually looks for product advances and manufactured related problems with equipment

Provide excellent service and strive to exceed the expectations and needs of internal and external customers

Maintain positive relationships with Encore teams through effective communication and excellent service

Inform internal and external customers on repair status

Produce reports on key repair metrics, as necessary

Pick, scan, and stage outgoing equipment for transport

Sort, scan, and perform QC on incoming equipment

Re-shelf equipment after gear is sorted and QC process completed

Perform annual physical inventory of equipment

Load and unload equipment from vans, trucks, and tractor-trailers

Assist with equipment deliveries or on show site as directed

Keep work area orderly

Understand company processes and follows procedures

Utilize Helios software to manage pick lists and track equipment orders

Utilize I-Procurement to order parts

Utilize Service Manager to maintain work order database

Complete system entry and paperwork in a timely and accurate manner

Qualification

A/V equipment repairAnalogDigital troubleshootingTest equipment usageQuality control processesHelios softwareMicrosoft Office skillsMechanical skillsCommunicationTeamworkOrganizational skillsSelf-motivated