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The Betsy - South Beach · 2 months ago

Host (PT)

Miami Beach, FL

Part-time

Onsite

New Grad, Entry Level

The Betsy - South Beach is a premier independent boutique hotel located on Ocean Drive. They are seeking a Food and Beverage Restaurant Host who will be the first point of contact for guests, responsible for greeting and seating guests as well as managing reservations and guest inquiries.

Hospitality

Responsibilities

Makes reservations for guests ensuring the following data is collected: the day required, time they would like to dine, how many in the party, under what name they would like the reservation, phone number and any special occasion or requirements. Once all information is obtained, the host repeats it to the guest using the guests name

Ensures all messages are registered in the hotel’s reservations system

Takes accurate to-go orders from guests and inputs the orders into the POS system

Distributes reservations among all Servers fairly to ensure a balance distribution of work. Passes valuable information to Servers about their guests, for example the guests’ names and size of the party, whether the guests are celebrating a special occasion, or any other information that could be used to enhance the guests’ experience

Seats guests, hands them a clean menu and introduces them to their Server

Ensures that the guests are satisfied with their experience before they depart

Checks the reservations system to prepare for the next meal period

Notifies the Manager of any large parties or special requests

Ensures that the “reserved” signs are placed on the tables, when necessary

Understands from the kitchen what the daily specials are for the shift

Answers the phone promptly and politely using a friendly yet professional tone

Answers any questions guests may have accurately. Therefore, it is essential to know the menu products and price list

Obtains complete knowledge of all food and beverage menus: The ingredients, the preparation, how items are served and with what, the prices, and the daily specials

Performs additional tasks as required by management