Apply on Employer Site

Evenflo Company, Inc. · 2 months ago

Customer Compliance & Deductions Analyst

Canton, MA

Full-time

Onsite

Mid Level

Evenflo Company, Inc. is seeking a Customer Compliance & Deductions Analyst to monitor customer deductions and penalties while ensuring customer expectations are met. The role involves leading cross-functional teams, communicating with various stakeholders, and reporting findings to upper management.

Manufacturing

Responsibilities

Monitor weekly customer online portals to review deductions and penalties for the period

Lead cross functional teams to research root cause and if needed develop corrective action plans for all locations

Communicate with internal and external warehouses, customer service rep., sales managers, accounting staff, supply chain planners and Logistics personnel to ensure that customer expectations are being met or exceeded

Interact with customer Logistics managers and customer deduction specialist to research deductions and penalties

Responsible to report all deduction and penalty findings and resolutions to upper management weekly

Work with Evenflo accounting team to ensure alignment and that financial reporting is consistent

Qualification

Microsoft Office SuiteERP systemProject ManagementTeam leadershipRetail Industry complianceStress ToleranceCommunication SkillsOrganization skillsContinuous LearningCustomer Focus

Required

Excellent Verbal and Written Communication Skills

Proficient in Microsoft Office Suite (emphasis on Excel), Internet based tracking systems

Experience with ERP system

Organization skills

Project Management skills

Team leadership

Builds Strategic Working Relationships – Develops and uses collaborative relationships to facilitate the accomplishment of work goals

Information Monitoring – Sets up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Quality Oriented – Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time

Stress Tolerance - Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and to the organization

Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learning through their application

Customer Focus – Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships

Preferred

Familiar with Retail Industry compliance requirements

Company

Evenflo Company, Inc.

The Evenflo Story For nearly a century, Evenflo has been a worldwide leader in the development of innovative infant care and juvenile products: We trace our roots back to the 1920 founding of the Pyramid Rubber Company in Ravenna, Ohio.

Founded in 1920