WVUH Specialty Pharmacy & Home Infusion ยท 3 months ago
HME Customer Service Liaison
Ruby Memorial Hospital (WVUH)
Full-time
Onsite
Mid Level
3+ years expSHC WVUHS Home Care is seeking a HME Customer Service Liaison to support their Customer Service team and referral sources. This role is responsible for ensuring timely and accurate fulfillment of home medical equipment needs while maintaining a strong focus on customer satisfaction through effective communication and coordination with healthcare providers.
Hospital & Health Care
Responsibilities
Greet visitors and healthcare workers in a professional, courteous manner assessing needs and providing appropriate assistance
Receives and processes sales calls from referrals and customers ensuring data is entered accurately and completely. Handles all equipment orders as designated. Properly makes notes in customer accounts
Maintains current knowledge of Medicare, Medicaid, insurance regulations and accreditation guidelines
Create and completes sales orders. Ensure prescriptions and any required face-to-face notes meet criteria for dispensing. Obtains and/or verify PAR is valid as needed and verifies insurance information is current. Research for additional documentation if needed
Provides instruction on safe operation, maintenance and functions of medical equipment
Monitor and follow up on open orders; work daily list and WIP reports to ensure timely processing. Ensures all possible sales orders are ready to be confirmed by the month end as possible
Contacts and coordinates with referral sources to arrange ordered equipment and associated services
Always ensures customer satisfaction through effective communication and positive customer service skills
Safely and proficiently delivers, set-ups and instructs customers in various disciplines of home medical equipment
Accurately completes required delivery forms and paperwork, including sales orders, patient agreements, Plan of Care, Delivery log, etc
Maintain competency with all equipment provided to patients. Complete annual and as needed training
Partner with facility Care Management team to coordinate discharges in a timely manner
Educates Care Managers, providers and other relevant ancillary staff on insurance policy updates and requirements to qualify patients as needed
Maintains a clean, organized workspace and restock supplies as needed
Conduct periodic inventories of on-site consignment closets, places reorder and restocks as needed
Coordinates with patient service technician to ensure seamless transition to home care
Qualification
Required
High school diploma or equivalent
Three (3) years in customer sales/customer service
Preferred
Advanced or associate's degree in business, or healthcare administration
Experience in home medical equipment or a healthcare setting
Experience with ICD-10 and HCPC coding
Company
WVUH Specialty Pharmacy & Home Infusion
WVUH Specialty Pharmacy & Home Infusion
51-200 employees
H1B Sponsorship
WVUH Specialty Pharmacy & Home Infusion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (9)
2022 (9)
2021 (7)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase